• Report: #544731
Complaint Review:

Ripoff Report | HealthGAINS TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. HealthGAINS is one of the leading age-management clinics in the nation. For over a decade, HealthGAINS, headquartered in South Florida with locations nationwide, has offered cutting edge, medically proven hormone and sexual wellness therapies that can restore men and women’s vitality. HealthGAINS mission is to provide cost-effective, state-of-the-art patient care that renews your vitality, libido, and performance.

  • Submitted: Wed, December 23, 2009
  • Updated: Fri, September 08, 2017

  • Reported By: anonymous — Fort Lauderdale Florida United States of America
HealthGAINS TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. HealthGAINS is one of the leading age-management clinics in the nation. For over a decade, HealthGAINS, headquartered in South Florida with locations nationwide, has offered cutting edge, medically proven hormone and sexual wellness therapies that can restore men and women’s vitality. HealthGAINS mission is to provide cost-effective, state-of-the-art patient care that renews your vitality, libido, and performance.
2699 Stirling Rd Fort Lauderdale, Florida United States of America

HealthGAINS Verified TRUSTED Business REVIEW: HealthGAINS clients feel safe, confident, & secure while being treated by our highly trained and attentive medical staff. HealthGAINS is dedicated to 100% patient satisfaction, exceptional patient experiences, & success.
*UPDATE: HealthGAINS pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. HealthGAINS recognized by Ripoff Report Verified™ as a safe business service.

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

. [continued below]....
....Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to HealthGAINS for its full commitment to quality customer service.

Ripoff Report's discussions with HealthGAINS have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. HealthGAINS listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

HealthGAINS CEO, Mark White, has informed us that HealthGAINS business has been built upon the strength of repeat business and customer referrals. HealthGAINS strives to deliver outstanding service coupled with great results. This combination allows HealthGAINS to develop long-term relationships with its clients.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "HealthGAINS is serious about meeting its commitments, and delivering on its promises.".

HealthGAINS is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Mark White & Dr. Richard Gaines during an onsite inspection held by a third-party verification company with no biases towards HealthGAINS.

HealthGains is a Doctor's Office under the medical supervision of Dr. Richard Gaines. They specialize in Anti-Aging treatment and medication. Mark White stated the following about his company, "as people are aging we help with the aging process. Hormone replacement therapy, platelet rich plasma, and an entire line of sexual wellness treatments. So aging men and women can feel young and healthy and stay focused and achieve great things as they get older."

Leads for HealthGains are obtained through many different avenues including word of mouth, digital marketing, radio, and print. Potential patients will be contacted by an advisor who will get a better understanding of their needs, and the type of services HealthGains can provide. Mr. White further explained the process, "We do a work up which includes comprehensive lab work. We have them fill out Medical History, and when they come in they meet with Dr. Gaines or some of our other doctors, physician assistants, or nurse practitioners. We do diagnostic tests and they meet with a physician. They are usually there for 2-3 hours. The doctors go over their labs and come up with a treatment protocol."



CUSTOMER CARE & COMPLAINT RESOLUTION – HEALTHGAINS

During the on-site interview, Mr. White was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. White expressed that they rarely have complaints due to their commitment to educating their patients. He stated the following, "there was a guy that called a few months ago that said he didn’t feel like he was getting the results. I told him to come back and gave him an extra month of treatment. We educated him on it and he felt better about the process. If someone is just really upset, we give them their money back which we’ve done a few times. But first, we try to make them happy and find out what the problem was. Sometimes its patient not complying with treatment. A lot of it is what we are saying on the phone and in person is good service. If we are providing bad service we take steps internally to ensure it doesn’t happen again."

When asked to comment on complaints posted on Ripoff Report's website Mr. White expressed that the comments are in correlation with a salesman named Josh Zuckerman who was fired in 2010 before Mr. White and Dr. Gaines purchased the company in 2013. In order to assure future and current patients, Dr. Gaines described his impressive credentials, "I graduated Boston University School of Medicine, Harvard University residency, and fellowship. Cardiac and anesthesia fellowship. Was successful in anesthesia for many years. 20yrs ago I started Healthgaines. This is alternative integrated medicine. I’m a board-certified member of Anti-Aging Medicine and have completed fellowships in Anti-Aging Medicine. Certified by the Institute of Functional Medicine. I am licensed in 25 states."

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. White stated, "In the last 4 years, we’ve focus on training our people. First of all, we hire good people. We do daily training. We created a group of what we call Client Concierge. They work with existing patients to ensure they are properly followed up on. We have a phone recording system so if there is an issue we can listen to the recording. I will personally get involved with unhappy clients. If it's offering them free service or extra support and in extreme cases, we’ve refunded full amounts of money if they are just truly unhappy."

HealthGains is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I think it’s important and I like that they review and send people out to the office. In any industry, there are bad apples out there. It’s really hard for a consumer to know who’s good and who’s bad. For us to be able to tell our story and tell people that a third party came out and verified us as a good apple is extremely important."



HEALTHGAINS – STATEMENT FROM THE CEO – MARK WHITE

" HealthGAINS motto is Creative, Cool, Caring Committed, Our staff embodies that motto. We live that philosophy every day and use it to inform our care for our patients. Our patients benefit from a highly trained medical staff, innovative medical treatment and develop long-term relationship with our team. This combination allows us the differentiate ourselves from our competitors. Please take the time to review our site and watch the testimonials of how HealthGAINS has helped to improve the lives of our clients. Give us a call. We love talking about what we do!

HealthGAINS's team have expressed that they feel very confident doing their job. They receive ongoing training and terrific leadership from Dr. Gaines the Chief Medical Officer HealthGAINS takes employee satisfaction seriously as well.

Employee feedback and surveys reveal comments such as this,

"HealthGAINS provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Both Mark White and Dr. Gaines are truly concerned about our contribution to the company and providing growth opportunities for us. They take the time to listen and communicate with employees and patients.

Ripoff Report was pleased to learn that HealthGAINS's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM HEALTHGAINS

HealthGAINS recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, HealthGAINS has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Mark White, Ripoff Report is convinced that HealthGAINS is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that HealthGAINS meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

-------------------------------------------------------------------------------

Richard Gaines, MD Richard Gaines, HealthGAINS, Josh Zuckerman, Dave ,manager, HealthGAINS Clinic, Joshua Zuckerman Fort Lauderdale, Florida

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.

STATEMENT FROM HEALTHGAINS:

HealthGAINS is dedicated to providing high quality care for our patients. These high standards extend to both our staff and the vendors we work with. If any person or organization fails to meet these standards we make the necessary changes. HealthGAINS no longer employs Mr. Zuckerman. HealthGAINS no longer utilizes Insurance Medical Services. We would welcome a chance rectify any problems you had during your experience with HealthGAINS. Please feel free to contact our CEO, Mark White to see how we can provide you with the high quality care we strive for.

Regarding Comment #3

It is disappointing to read that your experience with Dr. Gaines did not meet your, or our, expectations. In keeping with Dr. Gaines, continuing desire to improve that the areas of patient experience, and staff responsiveness in 2014, Dr. Gaines, merged his practice with AAG Health. This merger greatly improved the bandwidth that our medical staff has to individually address each patient program. The medical staff at HealthGAINS is dedicated to advancing their knowledge through on-going training and education. We would welcome the opportunity to meet with you and Dr. Gaines to discuss how we could help you in the future.

Regarding Comment #5

We appreciate your reasoned comments. We also appreciate the patient's heartfelt endorsement of Dr. Gaines. At HealthGAINS we believe all of our patients should receive the ongoing medical support that allows them to be successful in the individual treatment program. Our medical staff will go out its way to make sure each patient has a good understanding of the rationale behind their customized care program.

Regarding Comment #11

At the time of this writing Dr. Gaines is licensed to practice medicine in 23 states. Our main clinic is located in Aventura, Florida. We see patients at this clinic from all over the country. We consider it a compliment that these patients choose to fly to South Florida to receive treatment in a competitive medical marketplace. Not every patient has the time to make a trip to meet with Dr. Gaines face to face. In these cases, Substandard care or customer experience is addressed swiftly and firmly. HealthGAINS does offer telemedicine as an alternative. HealthGAINS works with well-regarded medical professionals in cities around the country to draw blood, perform testing, and conduct physicals in locations that are more convenient than South Florida. This preliminary work allows our HealthGAINS medical team and Dr. Gaines, our Chief Medical Officer to customize a treatment program to improve the quality of life for our patients residing outside of South Florida. Both local and remote patients are in regular contact with the HealthGAINS medical team. We understand this remote treatment is an individual choice that each patient must make for themselves.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

---------------------------------------------------------------------

This physician (Dr. Gaines) works in both California and in Florida. In California he offers virtual medical consults.

You call up on the phone, speak with Josh Zuckerman, ask a lot of questions and you'll be quoted a price and told that this will all be an easy process. He will tell you everything you want to hear, so be very careful! He will tell you that this is a 5 minute process - if you just fill out these 2 simple forms (not medical questions, just for them to charge you), he will have someone call you that day or the following day to schedule an appointment. It will NEVER happen!

Dr Richard Gaines only work with one small company called IMS (Insurance Medical Services) in Fremont, California, and whatever IMS says, that's what will happen. HealthGAINS has NO idea what they do, say, who they set you up with, etc. If you ask any questions, you will be told that you don't have an agreement with IMS (Insurance Medical Services) so therefore it's not their problem... It's the same reason Josh Zuckerman will tell you it isn't his problem. He will take full responsibility while telling you that there is nothing he can do because it's "other people".


Prepare for a lot of promises: they promised to send someone to the house, and then if you say yes, they tell you they can't do it, that type of thing. All you will end up with is a ton of aggravation, no appointment, waiting and hoping that your money will be refunded.

A quote from Josh Zuckerman: that it wasn't important because "it's not like Dr. Gains practices emergency medicine or cardiology".

He was stating that the medicine practiced by Dr. Gain was not important (I thought that it was)?!

Bottom Line: There are plenty of other physicians out there. Make a better choice and don't end up with the headache! If Dr. Richard Gaines has a change in his staff, or stops working with IMS, then it might be worth considering.


Click Here to read other Ripoff Reports on Richard Gaines, HealthGAINS, Josh Zuckerman, Dave (manager), HealthGAINS Clinic, Joshua Zuckerman

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
2Author 4Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

liar

AUTHOR: - ()

please dont go with this company  

Respond to this report!
What's this?

#2 REBUTTAL Individual responds

TRUE....but.

AUTHOR: Vinny - (United States Minor Outlying Islands)

I have not given dr gains a try yet, I have low T but libdo is dead, i do take extregon blockers and hcg for 3 weeks now and still nothing. what im saying everyone is not that easy take injections take blockers and hcg and your goood to go. i went to several docotrs still in the same boat.  we shall see   thanks vb 

Respond to this report!
What's this?

#3 Consumer Comment

Unhappy former patient

AUTHOR: Anonymous1971 - ()

I was referred to Dr.Gaines by an acquaintance.  From the first time I called them, there were indicators of poor customer service.  It took me calling them several times just to get my first appointment scheduled but I thought maybe they're a busy practice and things happen.  The first visit was for bloodwork.  They told me insurance did not cover their services at all and that everything was going to be out-of-pocket.  I did not question this as I figured it was their field so they must know. I paid for initial bloodwork and met with Dr.Gaines a week later.  When we met, I found him a personable guy but not very well informed.  I had done some prelim research in the field and there were certain questions I asked and drugs that I mentioned that he could not answer and was not familiar with.  I found this odd.  However the initial regimen he recommended made sense to me so I went along with it.  Over the next two months, no one called me for any kind of follow up.  I had to call the office multiple times to get instructions emailed to me and they were sent incomplete the first time.  I went in about 10 weeks later and did not see the doctor.  The PA took more blood, I paid out of pocket again and then I had a phone conference with Dr. Gaines a week later.  On the phone, he had no idea who I was asking "So do you live in state?" I'm thinking "Do you even have my chart in front of you?" He modified my regimen and although I wasn't 100% confident in his reasoning for the changes I went along with them again thinking that he's the expert. Long story short, things went downhill.  I called a few times, specifically asked to speak to Dr. Gaines.  He NEVER called me back.  His PA would call, I would ask her what I wanted to ask him and she would say "I need to review this with Dr. Gaines and call you back." No one EVER did.  I had to request email instructions twice and AGAIN, they were sent incomplete.  I didn't even finish the $5000 regimen he put me on.  I found another doc who did new bloodwork FULLY covered by insurance (imagine that) and more comprehensive than what Dr.Gaines did plus a salivary cortisol test.  He really explained in detail what I needed and why.  It turns out 2 of the supplements Dr. Gaines put me on were completely wrong and actually exacerbated my symptoms and a few weeks after I stopped them, symptoms improved.  The level of knowledge and customer service of my second doc compared to Gaines is night and day.  I wasted 5 months and over $5000 with him.  

Respond to this report!
What's this?

#4 Consumer Comment

Dr.Richard Gaines/Health Gaines

AUTHOR: Lisa Gordon, Illinois - ()

 hope this typing is done as told how in site directions.  my name is lisa gordon. i am a patient of dr.richard gaines since 2008 on and off due to my lack of income. which they work with me. i am 43 years old, have rare pituitary/body does not produce hormones. my 8 year marriage ended, family & most "friends" stopped talking to me. my entire life i was working, college, professional showing, training, head trainer of horse farms, ect., managed a bodybuilding gym, trained people recovering from various illness, surgeries, beginners. ate very healthy, rode 4-wheelers, skeet-shooting guns, a very active/involved, responsible aunt, competitive athlete. i became very ill gradually, had open heart surgery to repair a vsd (childbirth defect, hole in my heart). cardiothorasic surgeon said i was his healthiest patient & he was a cardio surgeon for over 25 years. i was up & walking out of the icu unit 10 hours later. i done everything my drs told me to do. i've had several other surgeries, stress, deaths, divorce, boss of big company, no recovery time, life was full-blast. my dr warned me when adrenal fatigue set in. my body would not move. i was too weak. at first family took me to see several drs. the  drs said i was out of shape. i'm 5 foot 4 inches, weighed 120 pounds 24% body fat. i was mostly muscle. then drs said too much stress, rest. nothing helped which led me on a search across the USA to find a medical, herbal, natural path anyone to help me. i began dr.gaines health program. extensive testing blood, urine, exam, several lengthy discussions about my symptoms and he would adjust program and we would talk 7-10 days later to see if adjustment worked. i was sent to local blood lab to get levels checked regularly. dr.gaines told me me honestly the same thing 2 other well respected dr/specialists (out of town also) said I have very rare condition, most drs don't know of it, and many patients suffer, get worse, die within years. when i started dr.gaines program, he told me it might take a couple of months before i starrted feeling any energy because test results (i have copies) showed that my adrenal issues untreated, caused damage, my body needed to heal. we got levels up, Dr.gaines & my case worker at the time (Tom) encouraged me to follow a personal activity, rest, nutrition, hormone regimen. after 5 months, i went from misery to winning the world championship horse shows in entire USA. unexpected horse rescues (save from slaughter/starvation/high vet bills) drained my income. i was doing very good. not back to the gym, still struggling b/c horse work lifting heavy things, a lot of work. i lost the neatest horse that God sent to earth, and i was grateful to get her. she suffered with seizures, severe pain, agony from monday a.m. to sat.7pm. I had 3 diff vet clinics work on her (i assisted, have also been vet asst.). i stayed with her entire time. jan in IL. ice & snow storms freezing. we were in barn, horse had winter horse blanket on & heated water. i kept telling vets they treating her for colic & it's a human caused genetic disease hypp, they treated her 9 months ago at previous owners, i showed them med records. (DR'S ARE THE SAME!!). i fell into major depression. then 2nd mom was given too much med in hospital & it killed her. i was barely hanging on & lack of hormones can cause "crazy episodes." i am prone to depression, anxiety, have post traumatic stress from all this personal & medical problems. one thing in body, causes reactions through entire body.        without dr.Gaines program, i have been off it since late 2009, everything in my body is failing! i'm calling now to make appointment and plan all the care I need. i believe he will save my life!  i am sorry for any of you that had a bad experience.  i learned, the dr and patient have to be a good, reliable fit or you need to keep searching until you get the right dr. just as we do when choosing a friend.
Respond to this report!
What's this?

#5 Consumer Comment

Proof?

AUTHOR: Danny B - ()

Reading your comments about Dr. Gaines made me, and everyone else who read it, a little bit dumber b/c you sound like such an idiot.  You are quite possibly the most confusing author of any comments ever posted in the literate world and as such, logic dictates that most people have never heard such idiotic remarks.

Quick word(s) of advice, especially if you are making a negative remark about a medical doctor:

1. Try to make some logical, intelligent and relevant point to your comment(s).

2. Offer some proof and/or reasoning as to how and why you arrived at your conclusion---simply bashing Dr. Gaines' staff is as weak a case that one could argue.  From the way you sound, I too would likely only agree to communicate with you via email b/c I'm sure speaking to you would be quite difficult and even more painful than simply trying interpret what you have written in an email.

3. If you want anything in this world, you will almost always needs to go out and make it happen---so I'm sorry that your request to have someone go to your house was not granted, but here on earth, in 2013, that proves absolutely nothing as to the merits of any doctor, clinic or their support staff.

Lastly, I strongly urge you to stop worrying about your refund  (which I'm sure isn't appropriate anyway) and go find the money to successfully complete a program such as or similar to those prescribed by Dr. Gaines.

It sounds to me, in fact i would bet, that there is no way you followed Dr. Gaines' program as prescribed.  I can say that with confidence b/c his programs are designed with medications/supplements that have had nothing but objectively positive results after years of testing.  Putting it a different way, perhaps in simple terms so you can understand, getting positive and life-changing results is not an opinion of Dr. Gaines---it is a medical and scientific certainty.  Do some research!! This field is not only soon to be mainstream but more importantly, is one that is scrutinized heavily by the FDA and other agencies.  If there was even a hint of this being "quack medicine", none of us would have legal access to programs such as those prescribed by Dr. Gaines.

Hit the reset button buddy.....it time for you to start all over again, and next time, think about what you are saying before you just start blowing hot air like you have been doing.....
Respond to this report!
What's this?

#6 Author of original report

Dr. Richard Gaines MD Does not practice in California, including Los Angeles?

AUTHOR: anonymous - (United States of America)

According to your rebuttal, Dr. Richard Gaines MD (Healthgaines.com) does not practice medicine in Los Angeles. If this is correct: 1. NO ONE IN CALIFORNIA SHOULD USE THIS PHYSICIAN FOR SERVICES IN CALIFORNIA! This is according to the individual defending their practice. If he doesn't practice there or from a distance ("telemedicine"), this statement should be of no concern to anyone.

You may not have heard of IMS, this does not mean that they do not exist, or that they are not utilized by Dr Richard Gaines. There are plenty of emails and paperwork that show otherwise.

The facts are that Dr Gaines: does practice "telemedicine", practices from a distance in California, and uses IMS (NOT IMS Health), which are easily proven to be true. However, as you insist this is not the case, then I am certain that you would agree that no one should use the services of Dr. Gaines outside of Florida, from a distance, via "telemedicine", and certainly not in California as you stated that you are in Los Angeles and only "wish" that he practiced there.


Respond to this report!
What's this?

#7 Consumer Comment

Current Patient of Dr. Gaines

AUTHOR: Current Patient of HealthGaines - (United States of America)

My wife and I have been patients of HealthGaines and Dr. Richard Gaines for two years. Prior to that we had another anti-aging doctor for 15 years. Dr Gaines and his entire staff have shown us the ultimate in professionalism and courtesy during this time. When I read this Ripoff Report, I assumed that it was written by a disgruntled ex-employee or frustrated competitor because it contains so many untruths I don't know where to begin.

I checked out Dr. Gaines prior to changing physicians and met personally with Josh Zuckerman and Dr. Gaines before making a long-term commitment at their offices in Ft. Lauderdale. I only wish that Dr. Gaines practiced in California, the way this anonymous person claims, because my wife and I spend five months a year in the Los Angeles area and I would love to be able to personally see Dr. Gaines without flying to Ft. Lauderdale. HealthGaines is an outstanding provider of anti-aging expertise and their costs are extremely reasonable compared to other providers, especially one very large national firm headquartered in Nevada.

As for IMS, I have never heard or them or had to deal with them at all. Dr. Gaines is an expert in preventive medicine and ranks among this country's finest in my opinion.
Respond to this report!
What's this?

#8 Author of original report

HealthGainsMD.com, Dr Richard Gaines, HGH, Human Growth Hormones, Additional information

AUTHOR: anonymous - (United States of America)

The name of the manager (who will not take your calls and writes that he can only be responded to via email is:

Dave Gorney
HealthGAINSMD.com
954-962-588 (phone)
954-961-4558 (fax)

Direct quote from an email from Dave Gorney: "If you have any questions or concerns regarding this refund please feel free to contact me via email."

He then gives all of the information above (name, phone, fax, etc). As for the refund, it has not occurred.

This is all related to Dr. Richard Gaines at HealthGainesMD http://healthgainesmd.com who is heavily advertised on sponsored links on Google as a "Harvard MD" specializing in Growth Hormones, HGH, testosterone, etc. He practices medicine over the internet.

Do not expect to be contacted other than via email if there is a problem and do not expect the "manager" to handle it. As for receiving money back, it has yet to occur. Neither will they send you any information of this supposed "refund" being granted. I will update this report if there are changes to this.

DO NOT EXPECT ANY PATIENT CONFIDENTIALITY!!!!! This includes: Dr. Richard Gaines, Dave Gorney, Josh Zuckerman, anyone at IMS, etc. Please be very careful.

This report has NO baring on the many reputable physicians in this field who do not treat patients this way. Choose wisely.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X