Complaint Review: Hearthware, Inc.
Hearthware, Inc. NUWAVEPIC.com NO CUSTOMER SERVICE... CANNOT CANCEL ORDER... NO EMAIL REPLY... OVERCHARGED SHIPPING FEES , Internet
*UPDATE Employee: Cancellation Help
Saw advertisement on TV. Looks like a great product and a great deal..... NNOOOTTTT!!!!!!
I ordered the product using their online service. It will prompt you if you want to add more products and just pay for the shipping handling fee. I was shocked when I saw the shipping charge which is more than the actual cost of the items ordered.
I called customer service right away to cancel the order. I was transferred to the cancellation dept. but I get a busy signal if not, I was on hold for more than 30 minutes.
Someone will be available to take your order over the phone BUT... no one is available if you will cancel order. WHAT A SCAM.
This report was posted on Ripoff Report on 08/14/2012 03:26 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hearthware-inc/internet/hearthware-inc-nuwavepiccom-no-customer-service-cannot-cancel-order-no-email-repl-927248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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