Report: #927483

Complaint Review: hearthware inc

  • Submitted: Wed, August 15, 2012
  • Updated: Wed, August 15, 2012
  • Reported By: glueShoe — North Carolina United States of America
  • hearthware inc
    1755 N. Butterfield Road
    Libertyville, Illinois
    United States of America

hearthware inc Purchased "Buy 1 get 1 Free" offer and never received 2nd unit Libertyville, Illinois

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I was charged for the Nuwave Portable Induction Cooktop (PIC) on June 21st, having actually ordered it online a couple weeks prior.  The offer online was "Buy 1 get 1 Free".  At this point (August 15th) I have still not received the 2nd PIC.  I contacted customer support via email and they claim they shipped the 2nd PIC but certainly I never received it.  I confirmed with Fedex that two packages were shipped but only one package contained a PIC and the other contained the Cookware (per the online offer) - NO 2nd PIC has been received.  In my opinion this is a bait-and-switch as it seems more people have complained of the same or similar experience in that they did not receive the 2nd (Free) item or some other portion of their order was never shipped/received.
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This report was posted on Ripoff Report on 08/15/2012 06:32 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hearthware-inc/libertyville-illinois-/hearthware-inc-purchased-buy-1-get-1-free-offer-and-never-received-2nd-unit-libertyvill-927483. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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