Report: #1023341

Complaint Review: Hearthware Inc

  • Submitted: Mon, March 04, 2013
  • Updated: Mon, March 04, 2013
  • Reported By: Bill — Bridgeport New York United States of America
  • Hearthware Inc
    1755 N Butterfield Rd
    Libertyville, Illinois
    United States of America

Hearthware Inc NuWave induction cooktop Didn't send "Free" item, wanted to charge $70 to ship, refused to refund 62.85 shipping on return Libertyville, Illinois

Show customers why they should trust your business over your competitors...

Pretty much the same as everyone else has already stated. The did not send the "Free" item and when asked I was told it would be $70 for shipping. They charged me $62.85 for shipping and handling already. I told them I wished to return the cooktop units for a refund. They refused to refund the $62.85 shipping costs. I paid $6.92 to return it by the same UPS ground shipping they used and as you can see it was a lot less than $62.85.

I filed a claim with the Illinois Attorney General's office so hopefully they will do something to this company. It is pretty obvious that they are doing this as a regular practice and should be closed down.
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This report was posted on Ripoff Report on 03/04/2013 02:08 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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