Complaint Review: Hearthware, Inc - Libertyville Illinois
- Hearthware, Inc 1755 N Butterfield Rd Libertyville, Illinois United States of America
- Phone: 855-742-2665
- Web: www.hearthware.com NuWavePIC.com
- Category: Kitchens
Hearthware, Inc NuWave Scam Horrible Customer Service Libertyville, Illinois
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Ordered a NuWave PIC and NuWave Mini Oven online. I received a confirmation email on the order immediately after the order was placed. It had the following number to contact customer service at 855-742-2665. I wasn't aware of the high shipping and processing costs that came with ordering online ($153.84 for the items and $114.85 for shipping and processing). I immediately called the customer service number but got a recording that they are are open at 7AM CST M-F. I called the following morning at 7AM CST and spoke with Carlos. He said that the order wasn't in his system and to call back. I asked when to call back and he said after lunch. He said that he didn't have a way to check on the order. Fine, I called back after lunch and spoke with Geri and Teresa (supervisor). Both of them said that they see the order and would put in a cancel request but I had to call back after 24 hours to see if it got cancelled. They said that if it didn't get cancelled, I would be responsible for the shipping and processing charge after I returned the items. I told her that I should only have to call once that this customer service number was on the order confirmation that I received by email. I asked if they worked for Hearthware and they said yes. I asked them to transfer me to shipping and they would not do that. I was informed that the call was being recorded and I would again have to call back in 24 hours to see if the cancel request went through in time to stop the item from being shipped.
I located a number for Hearthware, Inc in Libertyville, IL at 800-229-2123 and the agent was very helpful. She said that the people I had been talking to are offsite and not employees of Hearthware, Inc and are in a callcenter. She cancelled the order for me and sent me a confirmation email. I asked to speak with a member of management with the company and am waiting for a callback.
I can't speak for the effectiveness of the product but the runaround has turned me off on this product and company.
This report was posted on Ripoff Report on 02/18/2013 01:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hearthware-inc/libertyville-illinois-/hearthware-inc-nuwave-scam-horrible-customer-service-libertyville-illinois-1016261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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