Report: #967338

Complaint Review: Hearthware

  • Submitted: Sat, November 10, 2012
  • Updated: Thu, November 15, 2012
  • Reported By: Jim — Heltonville Indiana United States of America
  • Hearthware
    1755 N Butterfield Road
    Libertyville, Illinois
    United States of America

Hearthware Precision Induction Cooktop Incomplete order, two for shipping and handling. Didn't receive all items with first one and nothing from the free one. Plaid total of $179.94 received cooktop and two skillets. Libertyville, Illinois

*UPDATE Employee: Cookware Help

Show customers why they should trust your business over your competitors...

Did not receive full shipment. Ordered two for price of one pay shipping and handling for second. Upgraded for a pot and lid both itmes

Recieved shipment less upgrade for the origional and nothing for the second. Paid $99.99 plus 79.95 shipping and handling. Called numerous time and finally received call station items would be shipped in 7-10 days.  Didn't happen

Filed complaint with BBB Chigago.  Hearthware said I need to pay additonal shipping and handling.  BBB agreed and said it sounded like a reasonable offer. 

I believe I have paid all shipping and handling and received letter with shipment station same. Maybe a class action is needed against this company.

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#1 UPDATE Employee

Cookware Help

AUTHOR: Hearthware Jeremy - (United States of America)

Hello, my name is Jeremy. I am the Social Coordinator for Hearthware, the makers of the NuWave PIC. In many cases, confusion about the cookware stems from a simple misunderstanding about having accepted the additional S&P charges in order to obtain the free gift. If you feel that you are still missing items from your order, send us an email with your complete order information to I will have our customer service managers compare your records with our own. Once I receive an update from them, I will pass along any relevant information to you.
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