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Report: #1367981

Complaint Review: Heartland America - Chaska Minnesota

  • Submitted:
  • Updated:
  • Reported By: Mack20 — Bossier City Louisiana USA
  • Author Confirmed What's this?
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  • Heartland America 8085 Century Blvd. Chaska, Minnesota USA

Heartland America Lousy Customer Service Chaska Minnesota

*Consumer Comment: Question

Show customers why they should trust your business over your competitors...

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In February 2017, I ordered 1 item from a catalog of Heartland America.  I am old-fashioned so I paid via personal check and sent it to them snail mail.  I saw that the company cashed my check, and it cleared my bank account in a timely manner.

About 1 week later, the company sent me an email and stated that the item I ordered was unavailable (binoculars with built-in digital camera).  I then had to send an email to them requesting a refund.  They advised me that a refund would be forthcoming, but it could take 4-6 weeks to process.

I did finally receive a refund.  The check was dated 3/1/17, but I did not receive it until 1 full month had passed from the check date.

Why didn't the company review their inventory before they cashed my check?  Then, I had to wait weeks for the refund.  I used to order from them over the years, but their Customer Service has obviously declined.

I am writing this so you can be warned about how this company operates.  By the way, I found the same and smiliar products on Amazon.com that Heartland America has in their catalog.  Also, Amazon prices are cheaper.

This report was posted on Ripoff Report on 04/16/2017 01:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/heartland-america/chaska-minnesota-55318-3056/heartland-america-lousy-customer-service-chaska-minnesota-1367981. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Question

AUTHOR: Robert - (USA)

POSTED: Monday, April 17, 2017

What is A's policy when you pay by check and need a refund?

Oh you need to go look it up...okay go right ahead well wait....

Umm you mean you can't find one....perhaps you should think about that for a few minutes.

 

 

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