Complaint Review: HEATHER KERNS
HEATHER KERNS CASTLETOPDOLL CATTERY Ragdoll Breeder Internet
*REBUTTAL Owner of company: CATHY EMAILED ME PRETENDING TO BE A LOST CUSTOMER
*REBUTTAL Owner of company: CATHY, ONLY SORRY BECAUSE I OFFERED MONEY
*REBUTTAL Owner of company: CATHY NEEDS TO TAKE THE LOSS..
*Author of original report: Heather and I have come to an agreement
*Author of original report: HEATHER KERNS DID NOT OFFER ME A REFUND. SHE FLAT OUT REFUSED TO GIVE ME ONE.
*Author of original report: Heather is not telling the whole story
*UPDATE Employee: EXPERIENCED NO PROBLEMS WITH HEATHER
*REBUTTAL Owner of company: Email where she decided to wait below
*REBUTTAL Owner of company: cathy's email to me about run away cat
*REBUTTAL Owner of company: Cathy has lied about me !
In the meantime, I did purchase another ragdoll because I was waiting forever and she was just refusing to communicate with me in a timely manner.
Several months have evolved and again, I had to email her. She finally responds that she sent me an email that I would have the pick of a litter in January. Again, I did not receive it so asked her to resend it. Again she did not send it.
There have been nasty emails from Heather that I can produce to anyone who wants to read them. Now, she is refusing to sell me a kitten and refusing to return my deposit. She is saying because I bought another kitten, I defaulted on the contract. Interestingly enough, she changed her website to agree with her statement AFTER she sent me the email.
Now she wants to report me to the police. She won't communicate with me in a sensible manner, she won't sell me a kitten and she won't return my deposit.
She also claims I gave her a virus/spam in September, which I did not. I recommended to her that she find out who did it and have them prosecuted but she insists it was me.
Heather Kerns is difficult, changes her website to agree with the nonsense she emails me, refuses to return my deposit and refuses to sell me a kitten. Is this a responsible breeder?
Please let me know if anyone else has had trouble with her. I am at wits end.
This report was posted on Ripoff Report on 12/19/2011 10:56 AM and is a permanent record located here: http://www.ripoffreport.com/reports/heather-kerns/internet/heather-kerns-castletopdoll-cattery-ragdoll-breeder-internet-811281. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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