Hello this is an open letter to the Company (May,"Hecht's") Are your employee's inequitable and discriminatory anti or against Federal workers in uniform? * UPDATE

They filed the following rebuttal to the above Rip-Off Report:

Their email: hereyherey@yahoo.com
Their name: Harlan Wahlert

Their relationship to the company: Consumer Suggestion

Rebuttal:
Up-Date

They have not responded.

I sent another letter this is what I received back.
Re your enquiry
To:hereyherey@yahoo.com
From:Jean_Liukkonen@Hechts.com Mon, 24
Dec 2001 13:34:08
The response from Hecht's corporate offices is
the official response to your enquiry.
Hecht's has followed up appropriately.

I feel thats no response at all.

Up-Date there (May Company)letter back to me.



That just like I said what I received but, It's the way it was done that I disagree with. Very nice of you to notice no change in store policy and no accountability of there actions. I did ask for the store MANAGEMENT AS in "MANAGER" and HE/ SHE did not step forward and you said it"I have learned that Ms. Pamplin, executive secretary to the store" well you do not read

very well. She the one that came over and was rude the first (person) time. O and you answer is to let them solve it. let me just post that on the net. Then and let the people decide.



You are saying what's offer is an excuse to bad manners, I said this in the letter to you in the first place (So rudeness is ok) and efficiency (No I had to go to the office and make

a complain that's still unheard even by you .I feel if they could and would not here me I write to the May group corporation office and I see that's just as useless)



(There again no Mr./ Ms. terry Simmons does not would not see me or call. By the way, the operator of a different person of whom the store manager is also gave me another name. I also explained this in the complaint here.



(No if you did you would comply with the request of mine to see Hecht's Arlington office with the Manassas group to clear this up.)



Do you really think this address the problem to give the person

that caused the actions of wrong to make an unbiased decision



My true (feeling) suspect your a bunch of condescending s****.> update :Dear Mr.W:



Thank you for your e-mail to May Department Stores

regarding your visit to Hecht's Manassas store. Hecht's office of customer service is responding.



I am sincerely sorry to learn that the service you received did not meet your needs or expectations. In reviewing your e-mail with management at Manassas, I have learned at Ms. Pamplin, executive secretary to the store manager, helped you find

not at first she was the one person that rudly came up and feeling that she was first to show sale personnel that a customer is last unless she helping her self)the Calphalon omelette pans you were looking for.



I understand that you purchased one pan for a special sale price of $25 minus a 10% coupon discount (final price $22.50) and a second pan at a discount of 50% minus a 10% coupon discount for a final price of $11.25. I am happy to learn that, as an additional measure of good will, Ms.Pamplin offered to you a gift of Godiva chocolates.( You are saying what's offer is an excuse to bad manners, I said what the did give me in the letter

to you in the first place. So do not act as if you gave me any thing for my time.)



It is always Hecht's intent to serve our customers with courtesy (So rudeness is ok) and efficiency (No I had to go to the office and make a complain that's still unheard even by you. I feel if they could and would not here me. I write to the May group corporation office and I see that's just as useless)and I regret, as does Terry Simmons, general manager (There

again no Mr./ Ms. terry Simmons does not and would not see

me or call. By the way, the operator of a different person also gave me another name as whom the store manager is.why is this? I

also explained this in the complaint here.)at Hecht's, Manassas, that you feel this did not happen in your case.Hecht's appreciates you taking the time to let us know of your

concerns.(No if you did you would comply with the request of mine to see Hecht's Arlington office (Owner/Managment CEO)with the Manassas group to clear this up.)



Sincerely,



Jean Liukkonen

Customer Service Coordinator



Do you really think this address the problem togive the person that caused the actions of wrong to make an unbiased decision.



My true (feeling) suspect your a bunch of condescending s****.> Harlan W.

Up-Date there (May Company)letter back to me.



That just like I said what I received but, It's the way it was done that I disagree with. Very nice of you to notice no change in store policy and no accountability of there actions. I did ask for the store MANAGEMENT AS in "MANAGER" and HE/ SHE did not step forward and you said it"I have learned that Ms. Pamplin, executive secretary to the store" well you do not read

very well. She the one that came over and was rude the first (person) time. O and you answer is to let them solve it. let me just post that on the net. Then and let the people decide.



You are saying what's offer is an excuse to bad manners, I said this in the letter to you in the first place (So rudeness is ok) and efficiency (No I had to go to the office and make

a complain that's still unheard even by you .I feel if they could and would not here me I write to the May group corporation office and I see that's just as useless)



(There again no Mr./ Ms. terry Simmons does not would not see me or call. By the way, the operator of a different person of whom the store manager is also gave me another name. I also explained this in the complaint here.



(No if you did you would comply with the request of mine to see Hecht's Arlington office with the Manassas group to clear this up.)



Do you really think this address the problem to give the person

that caused the actions of wrong to make an unbiased decision



My true (feeling) suspect your a bunch of condescending s****.> update :Dear Mr.W:



Thank you for your e-mail to May Department Stores

regarding your visit to Hecht's Manassas store. Hecht's office of customer service is responding.



I am sincerely sorry to learn that the service you received did not meet your needs or expectations. In reviewing your e-mail with management at Manassas, I have learned at Ms. Pamplin, executive secretary to the store manager, helped you find

not at first she was the one person that rudly came up and feeling that she was first to show sale personnel that a customer is last unless she helping her self)the Calphalon omelette pans you were looking for.



I understand that you purchased one pan for a special sale price of $25 minus a 10% coupon discount (final price $22.50) and a second pan at a discount of 50% minus a 10% coupon discount for a final price of $11.25. I am happy to learn that, as an additional measure of good will, Ms.Pamplin offered to you a gift of Godiva chocolates.( You are saying what's offer is an excuse to bad manners, I said what the did give me in the letter

to you in the first place. So do not act as if you gave me any thing for my time.)



It is always Hecht's intent to serve our customers with courtesy (So rudeness is ok) and efficiency (No I had to go to the office and make a complain that's still unheard even by you. I feel if they could and would not here me. I write to the May group corporation office and I see that's just as useless)and I regret, as does Terry Simmons, general manager (There

again no Mr./ Ms. terry Simmons does not and would not see

me or call. By the way, the operator of a different person also gave me another name as whom the store manager is.why is this? I

also explained this in the complaint here.)at Hecht's, Manassas, that you feel this did not happen in your case.Hecht's appreciates you taking the time to let us know of your

concerns.(No if you did you would comply with the request of mine to see Hecht's Arlington office (Owner/Managment CEO)with the Manassas group to clear this up.)



Sincerely,



Jean Liukkonen

Customer Service Coordinator



Do you really think this address the problem togive the person that caused the actions of wrong to make an unbiased decision.



My true (feeling) suspect your a bunch of condescending s****.> Harlan W.

Up-Date there (May Company)letter back to me.



That just like I said what I received but, It's the way it was done that I disagree with. Very nice of you to notice no change in store policy and no accountability of there actions. I did ask for the store MANAGEMENT AS in "MANAGER" and HE/ SHE did not step forward and you said it"I have learned that Ms. Pamplin, executive secretary to the store" well you do not read

very well. She the one that came over and was rude the first (person) time. O and you answer is to let them solve it. let me just post that on the net. Then and let the people decide.



You are saying what's offer is an excuse to bad manners, I said this in the letter to you in the first place (So rudeness is ok) and efficiency (No I had to go to the office and make

a complain that's still unheard even by you .I feel if they could and would not here me I write to the May group corporation office and I see that's just as useless)



(There again no Mr./ Ms. terry Simmons does not would not see me or call. By the way, the operator of a different person of whom the store manager is also gave me another name. I also explained this in the complaint here.



(No if you did you would comply with the request of mine to see Hecht's Arlington office with the Manassas group to clear this up.)



Do you really think this address the problem to give the person

that caused the actions of wrong to make an unbiased decision



My true (feeling) suspect your a bunch of condescending s****.> update :Dear Mr.W:



Thank you for your e-mail to May Department Stores

regarding your visit to Hecht's Manassas store. Hecht's office of customer service is responding.



I am sincerely sorry to learn that the service you received did not meet your needs or expectations. In reviewing your e-mail with management at Manassas, I have learned at Ms. Pamplin, executive secretary to the store manager, helped you find

not at first she was the one person that rudly came up and feeling that she was first to show sale personnel that a customer is last unless she helping her self)the Calphalon omelette pans you were looking for.



I understand that you purchased one pan for a special sale price of $25 minus a 10% coupon discount (final price $22.50) and a second pan at a discount of 50% minus a 10% coupon discount for a final price of $11.25. I am happy to learn that, as an additional measure of good will, Ms.Pamplin offered to you a gift of Godiva chocolates.( You are saying what's offer is an excuse to bad manners, I said what the did give me in the letter

to you in the first place. So do not act as if you gave me any thing for my time.)



It is always Hecht's intent to serve our customers with courtesy (So rudeness is ok) and efficiency (No I had to go to the office and make a complain that's still unheard even by you. I feel if they could and would not here me. I write to the May group corporation office and I see that's just as useless)and I regret, as does Terry Simmons, general manager (There

again no Mr./ Ms. terry Simmons does not and would not see

me or call. By the way, the operator of a different person also gave me another name as whom the store manager is.why is this? I

also explained this in the complaint here.)at Hecht's, Manassas, that you feel this did not happen in your case.Hecht's appreciates you taking the time to let us know of your

concerns.(No if you did you would comply with the request of mine to see Hecht's Arlington office (Owner/Managment CEO)with the Manassas group to clear this up.)



Sincerely,



Jean Liukkonen

Customer Service Coordinator



Do you really think this address the problem togive the person that caused the actions of wrong to make an unbiased decision.



My true (feeling) suspect your a bunch of condescending s****.> Harlan W.

Up-Date there (May Company)letter back to me.



That just like I said what I received but, It's the way it was done that I disagree with. Very nice of you to notice no change in store policy and no accountability of there actions. I did ask for the store MANAGEMENT AS in "MANAGER" and HE/ SHE did not step forward and you said it"I have learned that Ms. Pamplin, executive secretary to the store" well you do not read

very well. She the one that came over and was rude the first (person) time. O and you answer is to let them solve it. let me just post that on the net. Then and let the people decide.



You are saying what's offer is an excuse to bad manners, I said this in the letter to you in the first place (So rudeness is ok) and efficiency (No I had to go to the office and make

a complain that's still unheard even by you .I feel if they could and would not here me I write to the May group corporation office and I see that's just as useless)



(There again no Mr./ Ms. terry Simmons does not would not see me or call. By the way, the operator of a different person of whom the store manager is also gave me another name. I also explained this in the complaint here.



(No if you did you would comply with the request of mine to see Hecht's Arlington office with the Manassas group to clear this up.)



Do you really think this address the problem to give the person

that caused the actions of wrong to make an unbiased decision



My true (feeling) suspect your a bunch of condescending s****.> update :Dear Mr.W:



Thank you for your e-mail to May Department Stores

regarding your visit to Hecht's Manassas store. Hecht's office of customer service is responding.



I am sincerely sorry to learn that the service you received did not meet your needs or expectations. In reviewing your e-mail with management at Manassas, I have learned at Ms. Pamplin, executive secretary to the store manager, helped you find

not at first she was the one person that rudly came up and feeling that she was first to show sale personnel that a customer is last unless she helping her self)the Calphalon omelette pans you were looking for.



I understand that you purchased one pan for a special sale price of $25 minus a 10% coupon discount (final price $22.50) and a second pan at a discount of 50% minus a 10% coupon discount for a final price of $11.25. I am happy to learn that, as an additional measure of good will, Ms.Pamplin offered to you a gift of Godiva chocolates.( You are saying what's offer is an excuse to bad manners, I said what the did give me in the letter

to you in the first place. So do not act as if you gave me any thing for my time.)



It is always Hecht's intent to serve our customers with courtesy (So rudeness is ok) and efficiency (No I had to go to the office and make a complain that's still unheard even by you. I feel if they could and would not here me. I write to the May group corporation office and I see that's just as useless)and I regret, as does Terry Simmons, general manager (There

again no Mr./ Ms. terry Simmons does not and would not see

me or call. By the way, the operator of a different person also gave me another name as whom the store manager is.why is this? I

also explained this in the complaint here.)at Hecht's, Manassas, that you feel this did not happen in your case.Hecht's appreciates you taking the time to let us know of your

concerns.(No if you did you would comply with the request of mine to see Hecht's Arlington office (Owner/Managment CEO)with the Manassas group to clear this up.)



Sincerely,



Jean Liukkonen

Customer Service Coordinator



Do you really think this address the problem togive the person that caused the actions of wrong to make an unbiased decision.



My true (feeling) suspect your a bunch of condescending s****.> Harlan W.

That just like I said what I received but, It's the way it was done that I disagree with. Very nice of you to notice no change in store policy and no accountability of there actions. I did ask for the store MANAGEMENT AS in "MANAGER" and HE/ SHE did not step forward and you said it"I have learned that Ms. Pamplin, executive secretary to the store" well you do not read very well. She the one that came over and was rude the first (person) time. O and you answer is to let them solve it. let me just post that on the net. Then and let the people decide.



You are saying what's offer is an excuse to bad manners, I said this in the letter to you in the first place



(So rudeness is ok) and efficiency (No I had to go to the office and make a complain that's still unheard even by you .I feel if they could and would not here me I write to the May group corporation office and I see that's just as useless)

(There again no Mr./ Ms. terry Simmons does not would not see me or call. By the way, the operator of a different person of whom the store manager is also gave me another name. I also explained this in the complaint here. (No if you did you would comply with the request of mine to see Hecht's Arlington office with the Manassas group to clear this up.)



Do you really think this address the problem to give the person

that caused the actions of wrong to make an unbiased decision



My true (feeling) suspect your a bunch of condescending s****.> when people really do find out what your thinking your better than the ones shopping in the store (like Ms Pamplin or Mr./ Ms. Terry Simmons)

update :Dear Mr.W:



Thank you for your e-mail to May Department Stores regarding your visit to Hecht's

Manassas store. Hecht's office of customer service is responding.

I am sincerely sorry to learn that the service you received did not meet your needs or expectations. In reviewing your e-mail with management at Manassas, I have learned that Ms. Pamplin, executive secretary to the store manager, helped you find (not at first she was the one person that rudly came up and feeling that she was first to show sale personnel that a customer is last unless she helping her self)the Calphalon omelette pans you were looking for.

I understand that you purchased one pan for a special sale price of $25 minus a 10%

coupon discount (final price $22.50) and a second pan at a discount of 50% minus a 10%

coupon discount for a final price of $11.25. I am happy to learn that, as an additional

measure of good will, Ms.Pamplin offered to you a gift of Godiva chocolates.( You are saying what's offer is an excuse to bad manners, I said what the did give me in the letter to you in the first place. So do not act as if you gave me any thing for my time.)

It is always Hecht's intent to serve our customers with courtesy (So rudeness is ok) and

efficiency (No I had to go to the office and make a complain that's still unheard even by you.

I feel if they could and would not here me. I write to the May group corporation office and I

see that's just as useless)and I regret, as does Terry Simmons, general manager (There again no Mr./ Ms. terry Simmons does not and would not see me or call. By the way, the operator of a different person also gave me another name as whom the store manager is.why is this? I also explained this in the complaint here.) at Hecht's, Manassas, that you feel this did not happen in your case.Hecht's appreciates you taking the time to let us know of your concerns.(No if you did you would comply with the request of mine to see Hecht's Arlington office (Owner/Managment CEO)with the Manassas group to clear this up.)

Sincerely, Jean Liukkonen

Customer Service Coordinator





Do you really think this address the problem to give the person

that caused the actions of wrong to make an unbiased decision.





My true (feeling) suspect your a bunch of condescending s****.> not everyone monies count in your store, well company's do close when people really do find out what your thinking that your better than the ones shopping in the store (like Ms Pamplin or Mr./ Ms. Terry Simmons)

Harlan W.

That just like I said what I received but, It's the way it was done that I disagree with. Very nice of you to notice no change in store policy and no accountability of there actions. I did ask for the store MANAGEMENT AS in "MANAGER" and HE/ SHE did not step forward and you said it"I have learned that Ms. Pamplin, executive secretary to the store" well you do not read very well. She the one that came over and was rude the first (person) time. O and you answer is to let them solve it. let me just post that on the net. Then and let the people decide.



You are saying what's offer is an excuse to bad manners, I said this in the letter to you in the first place



(So rudeness is ok) and efficiency (No I had to go to the office and make a complain that's still unheard even by you .I feel if they could and would not here me I write to the May group corporation office and I see that's just as useless)

(There again no Mr./ Ms. terry Simmons does not would not see me or call. By the way, the operator of a different person of whom the store manager is also gave me another name. I also explained this in the complaint here. (No if you did you would comply with the request of mine to see Hecht's Arlington office with the Manassas group to clear this up.)



Do you really think this address the problem to give the person

that caused the actions of wrong to make an unbiased decision



My true (feeling) suspect your a bunch of condescending s****.> when people really do find out what your thinking your better than the ones shopping in the store (like Ms Pamplin or Mr./ Ms. Terry Simmons)

update :Dear Mr.W:



Thank you for your e-mail to May Department Stores regarding your visit to Hecht's

Manassas store. Hecht's office of customer service is responding.

I am sincerely sorry to learn that the service you received did not meet your needs or expectations. In reviewing your e-mail with management at Manassas, I have learned that Ms. Pamplin, executive secretary to the store manager, helped you find (not at first she was the one person that rudly came up and feeling that she was first to show sale personnel that a customer is last unless she helping her self)the Calphalon omelette pans you were looking for.

I understand that you purchased one pan for a special sale price of $25 minus a 10%

coupon discount (final price $22.50) and a second pan at a discount of 50% minus a 10%

coupon discount for a final price of $11.25. I am happy to learn that, as an additional

measure of good will, Ms.Pamplin offered to you a gift of Godiva chocolates.( You are saying what's offer is an excuse to bad manners, I said what the did give me in the letter to you in the first place. So do not act as if you gave me any thing for my time.)

It is always Hecht's intent to serve our customers with courtesy (So rudeness is ok) and

efficiency (No I had to go to the office and make a complain that's still unheard even by you.

I feel if they could and would not here me. I write to the May group corporation office and I

see that's just as useless)and I regret, as does Terry Simmons, general manager (There again no Mr./ Ms. terry Simmons does not and would not see me or call. By the way, the operator of a different person also gave me another name as whom the store manager is.why is this? I also explained this in the complaint here.) at Hecht's, Manassas, that you feel this did not happen in your case.Hecht's appreciates you taking the time to let us know of your concerns.(No if you did you would comply with the request of mine to see Hecht's Arlington office (Owner/Managment CEO)with the Manassas group to clear this up.)

Sincerely, Jean Liukkonen

Customer Service Coordinator





Do you really think this address the problem to give the person

that caused the actions of wrong to make an unbiased decision.





My true (feeling) suspect your a bunch of condescending s****.> not everyone monies count in your store, well company's do close when people really do find out what your thinking that your better than the ones shopping in the store (like Ms Pamplin or Mr./ Ms. Terry Simmons)

Harlan W.

That just like I said what I received but, It's the way it was done that I disagree with. Very nice of you to notice no change in store policy and no accountability of there actions. I did ask for the store MANAGEMENT AS in "MANAGER" and HE/ SHE did not step forward and you said it"I have learned that Ms. Pamplin, executive secretary to the store" well you do not read very well. She the one that came over and was rude the first (person) time. O and you answer is to let them solve it. let me just post that on the net. Then and let the people decide.



You are saying what's offer is an excuse to bad manners, I said this in the letter to you in the first place



(So rudeness is ok) and efficiency (No I had to go to the office and make a complain that's still unheard even by you .I feel if they could and would not here me I write to the May group corporation office and I see that's just as useless)

(There again no Mr./ Ms. terry Simmons does not would not see me or call. By the way, the operator of a different person of whom the store manager is also gave me another name. I also explained this in the complaint here. (No if you did you would comply with the request of mine to see Hecht's Arlington office with the Manassas group to clear this up.)



Do you really think this address the problem to give the person

that caused the actions of wrong to make an unbiased decision



My true (feeling) suspect your a bunch of condescending s****.> when people really do find out what your thinking your better than the ones shopping in the store (like Ms Pamplin or Mr./ Ms. Terry Simmons)

update :Dear Mr.W:



Thank you for your e-mail to May Department Stores regarding your visit to Hecht's

Manassas store. Hecht's office of customer service is responding.

I am sincerely sorry to learn that the service you received did not meet your needs or expectations. In reviewing your e-mail with management at Manassas, I have learned that Ms. Pamplin, executive secretary to the store manager, helped you find (not at first she was the one person that rudly came up and feeling that she was first to show sale personnel that a customer is last unless she helping her self)the Calphalon omelette pans you were looking for.

I understand that you purchased one pan for a special sale price of $25 minus a 10%

coupon discount (final price $22.50) and a second pan at a discount of 50% minus a 10%

coupon discount for a final price of $11.25. I am happy to learn that, as an additional

measure of good will, Ms.Pamplin offered to you a gift of Godiva chocolates.( You are saying what's offer is an excuse to bad manners, I said what the did give me in the letter to you in the first place. So do not act as if you gave me any thing for my time.)

It is always Hecht's intent to serve our customers with courtesy (So rudeness is ok) and

efficiency (No I had to go to the office and make a complain that's still unheard even by you.

I feel if they could and would not here me. I write to the May group corporation office and I

see that's just as useless)and I regret, as does Terry Simmons, general manager (There again no Mr./ Ms. terry Simmons does not and would not see me or call. By the way, the operator of a different person also gave me another name as whom the store manager is.why is this? I also explained this in the complaint here.) at Hecht's, Manassas, that you feel this did not happen in your case.Hecht's appreciates you taking the time to let us know of your concerns.(No if you did you would comply with the request of mine to see Hecht's Arlington office (Owner/Managment CEO)with the Manassas group to clear this up.)

Sincerely, Jean Liukkonen

Customer Service Coordinator





Do you really think this address the problem to give the person

that caused the actions of wrong to make an unbiased decision.





My true (feeling) suspect your a bunch of condescending s****.> not everyone monies count in your store, well company's do close when people really do find out what your thinking that your better than the ones shopping in the store (like Ms Pamplin or Mr./ Ms. Terry Simmons)

Harlan W.

That just like I said what I received but, It's the way it was done that I disagree with. Very nice of you to notice no change in store policy and no accountability of there actions. I did ask for the store MANAGEMENT AS in "MANAGER" and HE/ SHE did not step forward and you said it"I have learned that Ms. Pamplin, executive secretary to the store" well you do not read very well. She the one that came over and was rude the first (person) time. O and you answer is to let them solve it. let me just post that on the net. Then and let the people decide.



You are saying what's offer is an excuse to bad manners, I said this in the letter to you in the first place



(So rudeness is ok) and efficiency (No I had to go to the office and make a complain that's still unheard even by you .I feel if they could and would not here me I write to the May group corporation office and I see that's just as useless)

(There again no Mr./ Ms. terry Simmons does not would not see me or call. By the way, the operator of a different person of whom the store manager is also gave me another name. I also explained this in the complaint here. (No if you did you would comply with the request of mine to see Hecht's Arlington office with the Manassas group to clear this up.)



Do you really think this address the problem to give the person

that caused the actions of wrong to make an unbiased decision



My true (feeling) suspect your a bunch of condescending s****.> when people really do find out what your thinking your better than the ones shopping in the store (like Ms Pamplin or Mr./ Ms. Terry Simmons)

update :Dear Mr.W:



Thank you for your e-mail to May Department Stores regarding your visit to Hecht's

Manassas store. Hecht's office of customer service is responding.

I am sincerely sorry to learn that the service you received did not meet your needs or expectations. In reviewing your e-mail with management at Manassas, I have learned that Ms. Pamplin, executive secretary to the store manager, helped you find (not at first she was the one person that rudly came up and feeling that she was first to show sale personnel that a customer is last unless she helping her self)the Calphalon omelette pans you were looking for.

I understand that you purchased one pan for a special sale price of $25 minus a 10%

coupon discount (final price $22.50) and a second pan at a discount of 50% minus a 10%

coupon discount for a final price of $11.25. I am happy to learn that, as an additional

measure of good will, Ms.Pamplin offered to you a gift of Godiva chocolates.( You are saying what's offer is an excuse to bad manners, I said what the did give me in the letter to you in the first place. So do not act as if you gave me any thing for my time.)

It is always Hecht's intent to serve our customers with courtesy (So rudeness is ok) and

efficiency (No I had to go to the office and make a complain that's still unheard even by you.

I feel if they could and would not here me. I write to the May group corporation office and I

see that's just as useless)and I regret, as does Terry Simmons, general manager (There again no Mr./ Ms. terry Simmons does not and would not see me or call. By the way, the operator of a different person also gave me another name as whom the store manager is.why is this? I also explained this in the complaint here.) at Hecht's, Manassas, that you feel this did not happen in your case.Hecht's appreciates you taking the time to let us know of your concerns.(No if you did you would comply with the request of mine to see Hecht's Arlington office (Owner/Managment CEO)with the Manassas group to clear this up.)

Sincerely, Jean Liukkonen

Customer Service Coordinator





Do you really think this address the problem to give the person

that caused the actions of wrong to make an unbiased decision.





My true (feeling) suspect your a bunch of condescending s****.> not everyone monies count in your store, well company's do close when people really do find out what your thinking that your better than the ones shopping in the store (like Ms Pamplin or Mr./ Ms. Terry Simmons)

Harlan W.