Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #540186

Complaint Review: Helio LLC - Los Angeles California

  • Submitted:
  • Updated:
  • Reported By: DorXtar — Hawthorne California USA
  • Author Not Confirmed What's this?
  • Why?
  • Helio LLC 10960 Wilshire Blvd. Suite 600 Los Angeles, California United States of America

Helio LLC Refuses to give me a refund AND is attempting to collect another $550 of what I already paid Los Angeles, California

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Ordered 2 helio phones in July 20th of this year. Paid about $434.15 up front. Returned both phones AFTER calling customer support. They instructed me to return both phones by simply putting "return to sender" on the box and sending the two phones back to the return address on the box. FedEx doesn't do that, so I had to pay FedEx to ship the phones back "to sender".



I call them on the 24th of August to check on the status of my refund. I give them all the relevant tracking information. At this point, they keep transferring me to "3rd tier" support from their normal outsourced Indian support. They assure me that they will take care of it.



Fast-forward to November when I get a bill from Helio where they're asking me to pay $550 that I "owe" on the account. I call them again and they inform me that the account is listed as "active". Again, after being transferred to "3rd tier support", they assure me they've taken care of it.



December 7th, I get a call on my cellphone from someone asking me "what I'm going to do" about the $550 that I "owe". Keep in mind that I am still owed a full refund for the two phones I have already returned.



I have already submitted a complaint with the better business bureau. I don't know what else to do except file a claim in court.

This report was posted on Ripoff Report on 12/15/2009 11:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/helio-llc/los-angeles-california-90024/helio-llc-refuses-to-give-me-a-refund-and-is-attempting-to-collect-another-550-of-what-i-540186. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now