ED Magedson – Founder
Hellgate Jetboat Excursions966 SW 6th Street Granta Pass, Oregon United States of America
My family and I took a jet boat excursion at the Hellgate Jetboat in July of 2008 a boat trip up and down the river stopping once for lunch. This particular excursion is called the 5 hour white water trip however, you experience very little white water during the trip and the rapids are a grade of no more than 4 if that high. The problem began with the boat operator known as Bo. The boat itself was powered by a hydro jet and usually carries about 20 to 25 passengers. The excursion itself would have been very nice unfortunately the boat operator started to behave very hazardously toward the middle of the ride. There was another tour boat on the same excursion also holding approximately 25 passengers. The boat operators began to play games that had absolutely nothing to do with the excursion. The boat operators took turns swirling by each other's boats in such a fashion that it would dump an enormous amount of water into the boat and onto the captive passengers.
Their game became more intense on the return ride. Our boat operator manuevered the boat to the side of the river and sat there idling the boat while the passengers were pretty much held captive in the boat and most did not know what to expect until moments later realized what we were waiting for the other tourist boat (who apparently both boat operators planned this littel game) knowing we were hiding off to the side came twirling by almost sideswiping our boat. The amount of water that gushed in our boat was so bad that my 70 year old mother could barely catch her breath infact most of the people were gasping. The boat operators continued this game a few times before the excursion was finally over. The boat operator was so pleased with himself he laughed as we exited the boat drenched from head to toe.I complained to the management of the business but did not receive a response. I filed a complaint with the BBB office in WA. Again no response.
The BBB closed the complaint on 9/5/2008 but reported on the business' reliability report that the company addressed the complaint and the consumer was unresponsive. On January 29, 2010 the BBB sent me a note telling me that the business has reponded (almost 2 years later) Hellgate took nearly two years to tell me that my complaint was a malicious attemt to get a refund and denied the boat operator's conduct. (This is a family business where most if not all employees are somehow related) The BBB closed the complaint again and falsely reporting that despite the company's reasonable effort to address complaint issues the customer remains dissatisfied. I have asked the BBB why their report is contradicting the outcome but they do not give me a straight answer and imply that I am just upset because I was not happy with the business' reponse. I entered onto my complaint that I did not expect a refund but wanted to make the management aware of the boat operators conduct. I summed up this business in 2008 when they never responded to my complaint and I never mentioned it again. But for the BBB to reopen the complaint and allow the business to send a letter almost two years after the fact containing accusatory comments to discredit my complaint is unacceptable. The BBB promotes itself as an honest entity for both consumers and businesses to get information but apparently Hellgate received another kudo from the BBB on the reliability report
This report was posted on Ripoff Report on 02/26/2010 10:16 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hellgate-jetboat-excursions/granta-pass-oregon-97526/hellgate-jetboat-excursions-dupont-wa-bbb-hellgate-jetboat-disregards-my-complaint-of-un-575126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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