HelloFresh Food Delivery New York Nationwide

HelloFresh is a terrible company with terrible service and they try to charge you for something you did not know you ordered via auto renewal. The food isn't great either.

My friend gave me a discount code for 3 free meals. I ordered this to try out the service. I received my three free meals. The other day I received an email about choose your next three meals. I thought - oh, maybe the code was for 3 free boxes containing 3 meals, instead of 1 box containing 3 meals.

I logged on my account. Then to make sure HelloFresh wasn't charging me, I went to YOUR SUBSCRIPTIONS then PAYMENT INFO then EDIT. I saw that there was absolutely no credit card on file. I knew that all other sites like Amazon save your credit card info on file and display it in your account. Saw I thought, there is no way they can be charging me. This must be from the referral code.

Then I just receive a call from HelloFresh. They say welcome and i am a paying member. I'm like uhhhh no Im not. And he says oh sorry I can cancel your subscription, but Im not going to cancel or refund you for the box that will arrive tomorrow!

If you wanna do this sneaky auto renewal stuff and not offer any refund if people say they werent aware, you are going out of business. Oh and having someone call the day before, just after it had been shipped out is shady. You could have called a day or two ago before it shipped out and I, and many other tricked people, would say CANCEL. I never knew I was in your auto renewal program. But you shady people do it the day before after it has shipped out. I asked the guy for a refund. He said no on the phone.

In the checkout it says auto-renewal, but it also says gift codes are exempt. I received a gift code from my friend. And in that checkout it says "Full value e-gift cards are exempt." Thats what I received. A full $69 gift code from my friend. So why am I not exempt? They should not subscribe you if you are using a free gift code in the first place. We are just testing it out, we are not fully sold on your business.

Then I emailed their customer service. The woman said, sorry we will give a refund. Then I said I will still be reporting the business to the BBB. Then she said SORRY WE WONT BE ISSUING A REFUND.

I've never heard HelloFresh for good reason. BlueApron and Plated I have and have loved their services because they have great customer service and way better product.


Oh and they received an F RATING from the BBB.