I bought the ELITE-TEK SH-9888 DOG TRAINING COLLAR from Lin Wang, a
Canada-based eBay retailer. Lin Wang runs Hengjia Shop at http://dogtrainer.auctivacommerce.com/
. She sells
Elite-Tek's electronic dog training collars under the eBay ID
hengjia52766 and operates eBay store Petland527.
The collar is
also described as the HUNTING/SPORT WATERPROOF BIG DOG REMOTE TRAINING
Before the device stopped functioning entirely a few
weeks after I began using it, it was clear there were numerous quality,
design, and functionality issues. More details of these are below.
Elite-Tek email support people seemed to be trying at first, but
limited English ability often caused them to politely answer a different
question to the one being asked. E.g. Q: "Is X light supposed to
flash...?" A: "This will change in a future version. Have a nice dog."
after the device stopped functioning entirely, I thought: No problem,
as it has a two-year warranty.
For service under warranty,
Elite-Tek email support's Jason quickly directed me back to eBay seller
Lin Wang. I messaged her numerous times and called her, but there was no
cooperation at all and a promised follow-up did not happen.
I told Elite-Tek's Jason, he stopped responding, too.
they would take action against the seller, but they would not tell me
what the action would be. The only certainty is that it will not benefit
me at all. It was a waste of time contacting them at all.
manufacturer, product and retailer are to be avoided. There are far, far
better, more competitively priced devices out there. It is worth taking
the time to research so you can get exactly what you want for your
purposes. I wish I had taken that time myself. The product is not fit
for its purpose, manufacturer Elite-Tek does not back its own warranty,
and eBay seller Lin Wang shirks her responsibilities.
some of the device's shortcomings:
The battery in the receiver is
permanently fixed and cannot be changed. That means the receiver is in
fact disposable, raising issues about durability, value, and
Matching receiver and transmitter is a
very hit-and-miss, tedious process. There will be a multitude of failed
attempts for every success.
Instructions in the user's manual are
badly translated into English from Chinese. In many cases they are
difficult to follow and/or inaccurate.
The anti-bark auto setting
for the collar does not function correctly. There is often no reaction
to loud barks, and then a correction will be given for a soft growl.
transmitter offers "shortcuts" to the tone, vibrate and shock training
functions. To utilise the shortcuts, the user must depress and hold the
appropriate button on the transmitter for three seconds, then the
selected correction will be delivered by the collar's receiver. Any
average dog trainer knows that a correction must be given to the animal
under training within a second or so of the inappropriate/undesirable
action. A three-second delay is unacceptable, and this function on the
transmitter is useless. To get around this, the user will need to
disable the corrections that he/she does not want to administer, then
press the transmit button for an instant transmission. If the unwanted
corrections are not disabled, they will all be delivered when the
instant transmit button is pressed.
I note that the warranty for
the "waterproof" receiver does not cover water damage. I wonder why.
bottom line: US$149.95 + around 20 bucks for shipping totally misspent.
The ELITE-TEK SH-9888 DOG TRAINING COLLAR is not worth even a quarter
of that and eBay seller Lin Wang has shown that she cannot be trusted
either as an eBay seller or at her Hengjia Shop in Calgary.