ED Magedson – Founder
Her Room8941 Empress Row Dallas, Texas USA
Her Room Rip off of a Return Policy Dallas Texas
I used the online service for this company. I was out of town for several weeks, and was not able to return my items within the very limited 30 day return policy. The $10.00 or 20%(which ever is greater), return fee is inconsistent, and highway robbery. I spoke with someone over chat asking if they could at least charge the flat fee, considering my situation, and I was given flat out no.
The supervisor was curt, and just confirmed that someone told me there was a fee over live chat. I told them I would not make another purchase from them, and that I felt they were not very customer service focused. The response I received was, "ok". Extremely disappointing. I will be shopping from my local specialty retailer from now on. I will pay a little extra for courtesy and fair return policies.
This report was posted on Ripoff Report on 06/18/2013 12:08 PM and is a permanent record located here: http://www.ripoffreport.com/reports/her-room/dallas-texas-75247/her-room-rip-off-of-a-return-policy-dallas-texas-1060057. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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