Herbal Remedies www.herbalremedies.com order placed 5 months ago,not shipped. they refuse to refund after 4 requests Internet

In sept of 2011, I placed an order. After about 3 weeks I logged onto sight to see status and saw that all item were backordered so I requested a refund, a week later an update appeared on my account stating there was a delay and would be shipped when they rcvd items. I continued to request a refund on 11/25/12/05, and 01/06/2012 with no response as well as a request today 2/08. I have tried to call but the automated answering system leads to nowhere. I have ordered in the past with good results I wonder if they have changed ownership lately, or if I was just lucky.