HERITAGE ACCEPTANCE CORP ANGIE & ERIC RUDE & DISRESPECTFUL SERVICE ELKHART, Indiana

My mother called in to make a payment for me today. I gave her all info needed. Called in spoke to Angie. My mother didn't need really any info accept for the amount that she was going to pay with her debit card. Angie told her that was none of her business, since she was not on my account. Now, my mother wasn't trying to get anything but the amount she was going to pay. Angie over and over again told her it was none of her business. My mother then asked Angie for her last name so that she could report her, Angie told her that was none of her business. Mom then proceeded to ask her if she was having a bad day or something, Angie gave her the same answer and asked my mom if she wanted to be hung up on! Needless to say, Angie finally took the payment and my mom called me and said "You were right, those people are very rude!". My mom was so upset, i called back in and asked for a supervisor and was transferred to someone name Eric. He came out the gate with a slight attitude before i even told him the problem. I explained to him what happened and how Angie spoke to my mom. I also explained to him that i was a Customer Service Rep as well, and would never talk to my customers in this manner. I said this was unacceptable and disrepectful to talk to my mom this way. He then told me from what he could tell, it sounded like my mom was being persistant about getting personal information. Then he proceeds to tell me that they are not Customer Service they are collections. Well, my payment was due today and being paid today, so why would my mom be transferred to a collector anyways! He then told me i was rude. I told him that he was just as rude as his employee and that i want to speak with a Manager.  He gave me the name of Trudy, and told me to make sure to tell her my mom was being very persistant! And transferred me to Trudy's voicemail. I doubt she will call back!

I'm going to take this higher, if i don't hear back from her in 24hrs! Going to file a complaint with the Attorney Generals office in the state of Indiana. This is just 1 example of their rudeness, because i've called in on other ocassions and received the same type treatment!