Complaint Review: Heritage TPA, Inc. - Lincoln Nebraska
- Heritage TPA, Inc. 1550 South 70th St Lincoln, Nebraska U.S.A.
- Phone: 800-753-5236
- Web:
- Category: Auto Warranty
Heritage TPA, Inc. - Heritage Administrative Services, Heritage Warranty Mutual Risk Retention Group, Inc, American Re, Munich Re Group Heritage's Service Contract Refund Guarantee is all Fraud Lincoln Nebraska
*Consumer Comment: Some useful info for you
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I purchased in April of 2003 an extended warranty on a new car, luckily I never had to use it. So when the warranty expired I turned in the Service Contract Refund Guarantee. I was told when I purchased it that if it went unused, I would get my money back. I paid for all the copies and paperwork and sent it in as requested.
I received a letter a month later saying my refund request has been approved and was being processed. It states "Your check will arrive in approximately 6-8 weeks from the date of this notification letter". That letter was dated May 2, 2008, it is now September 9, 2008 and I still have no check in hand.
I have called several times only to be told that the money has not been released yet and that they (they being Heritage Administrative Services Customer Service Reps) have no idea when it will be released. I asked about the letter I received and was told it was a standard letter. So being a standard letter I should have received my refund check by now then. They have no informtaion about it and there is no one else there I can speak with.
The customer service reps keep telling me to call back in a FEW weeks to check on it. So I decided to check them out online instead. Well I found that BBB is no longer taking complaints about this company, and that there are a lot of people that have been screwed over by this company.
I trusted the place I purchased my car from, so what does this say about them. I am mad that I went though all the BS to get my money back, but more angry they have all my information and the company seems to be a fraud and has no intention of sending my refund.
Phone numbers 800-753-5236, 877-358-1500, 800-981-5989, 512-463-2906, 402-489-7777, FAX numbers 614-358-1501, 402-489-7153
Chairman: Haytham El Zayn
President and CEO: Larry S. Roseberry
SVP and COO: William D. (Bill) Rosenbach
Tanya
Tacoma, Washington
U.S.A.
This report was posted on Ripoff Report on 09/09/2008 06:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/heritage-tpa-inc/lincoln-nebraska-68506/heritage-tpa-inc-heritage-administrative-services-heritage-warranty-mutual-risk-reten-371403. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Some useful info for you
AUTHOR: Gerald Dalkiewicz - (U.S.A.)
SUBMITTED: Wednesday, October 08, 2008
I have ripped my hair out with this company. They are not in Bankrupsy, their assetts have not been frozen, Administrative services is a part of Heritage, not a third party and Heritage can pay any claim at any time. They won't pay unless told by the state of South Carolina. If Heritage owes you money...
Contact the South Carolina Department of Insurance.
Talk with Mrs Sahra Pagent and tell her your situation.
They will add you to the list of people that Heritage has ripped off.
The rumors of Bankrupsy and siezed attets are bull that Heritage is generating to make you throw in the towel.
DO NOT GIVE UP...
IF THEY OWE YOU MONEY, CALL THE STATE OF COUTH CAROLINA DEPARTMENT OF INSURANCE AND GET WHAT YOU ARE ENTITLED TO
THEY ARE STEALING FROM THOUSANDS OF PEOPLE
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