Complaint Review: Heritage Web Solutions Or HIT Web Design
- Heritage Web Solutions Or HIT Web Design
1460 Moonriver Drive
- Phone: 866-211-0743
- Category: Web Hosting
They just skirt the law and dance around it, using it to their advantage to rip you, the consumer, off. The owners, Brad Stone (who's retired, which is why he doesn't answer any of those emails to the "CEO" - for anyone interested, those emails go to a manager who shuffles them to a customer service rep to call or email you so they can resell you on the services, the CEO NEVER SEES THOSE EMAILS) Mark Strong, Dave Aitken (The current CEO) and Leah Young, are completely out of touch with the process, relying on people below them for information on how things are going.
What is actually going on with Heritage Web Solutions a.k.a. HIT Web Design a.k.a. Heritage Internet Technologies: They take people's money with the intention of fulfilling their order, then you get put into a confusing, mixed up system where it is possible for your order to get lost in a maze of confused employees. Meanwhile they have every employee, at every level, continually trying to 'up-sell' the customer, most times selling them crap they have absolutely no need for.
Sure, they'll sell you a website for $299.00 - but to get a truly useful website with what you actually need, most of the time you have to spend more than if you'd just gone to the company that charged you $1500.00 up front, and in most cases you get a lot of frustration and anger along with your order. I mean, seriously, this company seems to be going down the toilet. If anyone wants to file a lawsuit they should do it soon. My advice to anyone out there that is using or has used Heritage - file a charge back against them with your credit card and get your money back.
This report was posted on Ripoff Report on 07/26/2009 04:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/heritage-web-solutions-or-hit-web-design/provo-utah-84601/heritage-web-solutions-heritage-web-design-hit-web-design-heritage-internet-technologie-473550. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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