Complaint Review: Hertz Car Rental
- Hertz Car Rental
United States of America
- Category: Auto & Truck Rental
Hertz Car Rental Rude and dishonest response to an inquiry about military discounts Hoover, Alabama
*Author of original report: Why would you not believe this report?
*Consumer Comment: Sorry
*Consumer Comment: ok
*Consumer Comment: Missing info
Earlier today I was calling around to different car rental places trying to get some prices for a rental SUV for vacation. I always ask about their military discount. (In the past we have been fortunate enough to get a substantial military discount because of Steve's service.) Each place I called today offered a discount and a very nice, "Thanks for your family's service," except for one: Hertz on Montgomery Hwy in Hoover, AL.
Now, I never feel that we are entitled to a discount, in any instance, and it is OK if a business doesn't offer one. But when I inquired at Hertz, I was told by a young woman (who asked her manager about it) that if I wanted to say that we
were "military," that they would "charge a surcharge of an extra $5 a day for the rental so that it would cost us more!" I could hear her ask the question, and I heard his rudely toned response, so she wasn't making this up.
She sounded as confused as I was! I am totally shocked and hurt by this, especially to find out that the truth is that they offer a discount to USAA militaryfamilies on the USAA website. What a disappointment!!! Obviously we didnt rent
from this Hertz, and never will!!!
This report was posted on Ripoff Report on 05/23/2012 03:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hertz-car-rental/hoover-alabama-/hertz-car-rental-rude-and-dishonest-response-to-an-inquiry-about-military-discounts-hoove-887170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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