• Report: #1125593

Complaint Review: Hertz

  • Submitted: Fri, February 21, 2014
  • Updated: Fri, February 21, 2014

  • Reported By: TNGymRat — Raleigh North Carolina
3501 Capital Blvd Raleigh, North Carolina USA

Hertz Threatened me, charged me and lied to me Raleigh North Carolina

*General Comment: Hertz 24/7

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 You just can't trust Hertz. I had some work done on my car at a local repair shop in October 2013. They provided a Hertz rental car as part of the service - no charge to me. Late in the evening a couple of weeks later I received a threatening call from Hertz collections wanting me to pay for the rental. I told them the repair shop paid the bill. A week later, in the late evening again, I got another call from Hertz collections, threatening to sue me and ruin my credit rating if I didn't pay immediately. I paid the $38.00 under protest. I contacted the local Hertz office the next day to get the problem corrected and get a refund. They said they had to contact the corporate office. It's now February 21, 2014.

Every time I called the local office they acted like it was the first they had heard of the problem and they would have to contact the corporate office - I spoke with the same person almost every time I called them. They never called me back with information, despite their numerous promises to do so. Now, almost four months later I have made more than 30 calls to the local office and, despite NUMEROUS promisies, I still haven't received a refund from Hertz.

I suggest you use any other car rental company. I know that I'm going to.

This report was posted on Ripoff Report on 02/21/2014 08:21 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hertz/raleigh-north-carolina-27604/hertz-threatened-me-charged-me-and-lied-to-me-raleigh-north-carolina-1125593. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Hertz 24/7

AUTHOR: cornell262 - ()

This is the most unprofessional, unorganized Company I've ever dealt with time after time, rental after rental its always an issue, im tired calling, tired fighting for my goal points to be added, down to reserving cars that said its not available but has been at the same spot for a whole month, i mean i felt like a sucker. There was a Volkswagen, a dodge avenger that has been sitting at this lot for a whole month. and i swear no one came to look after these cars, or saw no one booked it i even drove pass every four hours just to see if i was delusional, like "who would book a vehicle and not pick it up time and time again"? . I was force to book cars that i did not like and i mean cars that look like golf carts paying premium prices close to the ones of my choice... RETICULATED... lets not forget about the gas card not working/changes to my reservation because cars was wrongly available. I mean I could go on for days about this s***... if you ask to speak to a manager or a supervisor. It will be follow by " sorry no manager's is available but we can have one call you back". lol right like if i was counting on that.. one of the representative by the name of Gabriel was the one that top the cake for me to look else where for my share car experience. I called in about two reservation ago to check on the status on issues i think hertz is not aware of within their fleet... all i ask was for an listening ear... she made me feel stupid as a customer, she said that i will not look into every vehicle on the lot to see if their is working or not and that we count on our customers to update us on every rental so hertz will know which vehicle needs to be looked at. she then later told me that she cannot add my goal points towards my account due to some error i can not recall, which then lead me to call back to another customer service representative. my last conversation was by a representative called Melvin.. he was very respectful but at the same time untrained to handle certain question, for some reason this whole goal points is like war for these people to give towards their customers. another representative promise me 10 dollars back on a reservation i was one minute late on...she then on went to lecture me on their return time policy.. not forgetting the fact that hertz had to changed my reservation to another location due to some technical issue that, it was not available even though its been there for weeks, not to mention that the one that i did got had a dead battery, which made me took public transportation to another lot to get into a vehicle.

With all that said im still waiting on my $10 late fee refund to be rewarded back to me for being one minute late, that she promised me. I send an email on a reciept of gas I had to pay out of pocket due to a faulty gas card that been faulty for weeks, which i called in every time. same time i have to called in to reminds these lazy b******* to update my f****** points.. but... its all good im not going to every use you guyS ever again unless its an emergency and i mean emergency...so keep your points, keep your s***** cars.... keep your unprofessional, un-train, dont care representatives, because i don't want it any more no one cares about their customers, oh their cars just sitting on a lot that making no money at all.

Thank goodness I just joined Enterprise car share.. and those guys dont hold 140 dollars for every reservation placed. lol Thats a whole story by it self but its funny that how much money that will be tooken form your account if you book a car for 3 hr , then to modify it with another car... just caluclate the that hold for that limited time you will need a car share for. 140 for hold plus the lenght of the reservation.. so if you made a mistake by booking a car for three hours.. lets say there charge $30 for three hours and $140 hold and you change it to a different car that would be a total of 280 just on the hold becuase it takes three days before your bank drop the hold from hertz and deposited back into your account... so that nice date you planned for the night.. you just cancel becuase you f**ked up and booked the wrong car.But thats all water down the bridge know.. i just want to share my happy devorce from hertz to enterprise which i'v seen right accors the street form the hetz lot and their cars are all updated full size with good prices....
Thank you



Welcome to Enterprise CarShare!
Enterprise CarShare
To Me
Feb 28 at 9:23 AM
Hello cornell,

Welcome to Enterprise CarShare! You have been approved as an Enterprise CarShare member. Your Member ID is R13540.
Your Member Card will arrive via USPS in 3-5 business days. Once you have received your Member Card, you may begin booking reservations by logging into https://reserve.enterprisecarshare.com/ and entering the new Member Number above, along with the password that you selected during the application process.
If you have any questions, please email info@enterprisecarshare.com.
We are Social. And we like that you're a member. So like us back on Facebook and follow us on Twitter. We'll be posting offers and deals that we're running to keep you on the move!
Thank you for joining Enterprise CarShare!
Enterprise CarShare

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