Report: #623341

Complaint Review: Hewlet Packard, HP

  • Submitted: Thu, July 15, 2010
  • Updated: Thu, July 15, 2010
  • Reported By: ben31027 — Asheville North Carolina United States of America
  • Hewlet Packard, HP

    Arden, North Carolina
    United States of America

Hewlet Packard, HP Sold defective equipment, G71-340US Arden , North Carolina

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My laptop that I purchased on 03/18/10 from Office Depot in Asheville, NC. With in 3 weeks my optical drive didnt want to read certain cds, and I had to get cds from HP to reformat my computer due to the fact my harddrive didnt have the partition that it was suppose to have! I even had a Tech Support member from HP remotely go into my system to find out this issue, he stated there was something wrong with my system and decided to send me cds free of charge! 2 Months later and numerous calls to HP I was still having the same issues, well then on 06/29/10 my wireless card decided not to allow me to get on the internet with any ISP, or networks! on 06/29/10 I called in and they told me to reformat my computer and I advised the tech that I couldnt do that since the optical drive on my computer was going out and there was no way to do it from the hard drive.  Well listening to the tech I reformatted my computer and during the process my laptop restarted and stated that windows could not be installed. I had to call back into the tech support once again to get a box to ship my computer off due to the fact that the new tech couldnt get into my system nor could I, I lost all of my personal information and such! on 07/01/10 I was told I was getting a box on the 2nd business day, well on 07/06/10 I received my box I shipped my laptop off on 07/07/10 and HP received it on 07/09/10 which was a Friday, on Monday 07/12/10 they was shipping my laptop back to me and I received it today 07/14/10 only to find it not working like it was before I shipped it off! I am still having the same issues with this computer, I have been on the phone for 4 hrs today so far with HP! I demand a new computer or my money back! I purchased this computer for business and personal use and have lost a good amount of money not only due to the fact my laptop isnt working, but also due to the fact I am burning up minutes on my cell phone plan due to techs not listening or communicating with each other. I keep going in loops and there is no other option now but to report it! I havent had a properly working laptop since April and I purchased it in March and its now July! I used to recommend HP to everyone but after this purchase, 12 hours on the phone overall and being almost a month out of working unit with in a 4 month period, Why would I recommend them? I think thats the real question
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This report was posted on Ripoff Report on 07/15/2010 01:37 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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