Hewlett Packard Snapfish HP In essence stealing my money!  Internet

I called HP Executive Customer Relations in Palo Alto.  I spoke to a kind, sympathetic and helpful lady named Karen.  She suggested I send an e-mail to service@snapfish.com  She called them and e-mailed them too.  I got a reply back from Snapfish basically saying to bad so sad.  I called back to Palo Alto and got the rudest woman I've EVER had the displeasure of speaking with in my life.  I have no earthly idea how she's on the executive relations team.  She was cutting me off while I was talking, uncaring, and had the same to bad so sad attitude that the people did at Snapfish. 


Customer service is becoming a thing of the past.  These companies are losing site of what is most important here and that's the customer.  These pictures cost them fractions of a cent to print.  The CORRECT way to handle this was to apologize, put credits on my account and thank me for being a customer for almost 10 years!

It yet again reminds me of how horrible HP is and why, in my opinion, nobody should do business with them.  When the entire Carly Fiorina episode played out, they lost a laptop I had federal expressed to her attention.  I'd had it repaired multiple times and was still having problems with it so sent it to her hoping finally, it will be properly fixed.  They said they never got it.  I supplied them with the airbill which showed the date, time and name of who signed for it and yet, I never got my laptop back.  When I was managing 34 hospitals I put out a company wide memorandum stating under no circumstances were any HP products to be purchased!  I sincerely hope that policy is still in effect.  It's truly sad how a company that used to be so great is now so lackluster and uncaring.