• Report: #983837
Complaint Review:

Hewlett Packard

  • Submitted: Tue, December 18, 2012
  • Updated: Tue, December 18, 2012

  • Reported By: Joe — Bro0okland Arkansas U.S.A.
Hewlett Packard
Internet United States of America

Hewlett Packard HP, Snapfish by HP Ripoff, Poor service Internet

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I recently purchased a desktop computer, monitor, and photosmart printer from HP. The first printer wouldn't pick up the paper. I was told they would send me a refurbished one. After speaking to a supervisor, I was sent a new one. It printed a few times and started leaving streaks and eventually started printing everything red while I was talking with the tech. This time the supervisor insisted they send me a refurbished one. I went back later to find the price difference between new and refurbished and the sales rep couldn't find any refurbished printers. Snapfish by HP, a service that comes with the printer, sent me a photo mug I had ordered. It was not what I ordered. Customer service said they would send me another. It is now 7 days until Christmas and it would be sometime in January before I'd receive the replacement. I demanded a refund. The agent I spoke with had a different math teacher than I did. The refund didn't even cover the initial cost + tax. I call back and demanded the full amount including shipping charges. I shouldn't have to shipping on something they screwed up. I was told by this agent that I would have to reorder the product and then I could receive a refund. I received a partial refund without a reorder. After considerably arguing with him, I decided to suffer my losses. Never again will I order anything from HP. I hope this post will save someone from putting too much trust in Hewlett packard or Snapfish by HP.

This report was posted on Ripoff Report on 12/18/2012 12:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hewlett-packard/internet/hewlett-packard-hp-snapfish-by-hp-ripoff-poor-service-internet-983837. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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