Report: #1384497

Complaint Review: Hewlett Packard

  • Submitted: Mon, July 10, 2017
  • Updated: Mon, July 10, 2017
  • Reported By: Dr Pat — Bowling Green Kentucky USA
  • Hewlett Packard

    Internet
    USA

Hewlett Packard I bought a new HP printer (HP OFFICEJET PRO 6790) that was described as being compatiable with my HP Pavilion computer to only learn that I must buy more drivers and firewall protections from them in order to have something successfully print from my computer. What a ripoff. Internet

*Consumer Comment: Recheck that model number

Show customers why they should trust your business over your competitors...

Hewlett Packard's game is to ripoff their customers. Their printers and computers are not compatiable with one another unless you buy additional drivers and security malware from them. Their support line is absolutely no help.

 

When you contact HP's "support" line you are given a phone call from a computer technican who can not only barely speak English; but also will waste your time giving you the run around about why your computer and printer are not working together. After a lenghty and bull conversation they get to the bottom line of how you must buy additional drivers and more security from them before their devices will work for you. It is a racket. And, there is nothing you can do outside of not using their services.

I paid hard earned money for both my computer and printer. I expected them to work together as advertised--and, without costing me additional monies. It is sad that this business is only about what additional monies they can price stab their customers for and how many times they can do it. They leave their customers with only one option: pay up or don't print--even though the customer spent good money buying the printer they thought would work. Welcome to ripoff business. May they soon no longer be able to rip people off.

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This report was posted on Ripoff Report on 07/10/2017 03:24 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hewlett-packard/internet/hewlett-packard-i-bought-a-new-hp-printer-hp-officejet-pro-6790-that-was-described-as-b-1384497. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Recheck that model number

AUTHOR: coast - (USA)

The printer software does not exist because there is no HP printer model OfficeJet Pro 6790.

HP provides driver software for all their printers on their website. No additional drivers, security software or firewall protection is required. You may have inadvertently contacted a scammer instead of HP.

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