Complaint Review: Hewlitt Packard - Nationwide
- Hewlitt Packard www.hp.com Nationwide U.S.A.
- Phone:
- Web:
- Category: Computer Service & Repair
Hewlitt Packard Would not stand behind lousy product Ripoff Nationwide
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Received a gift of a hp photosmart 3310 all-in-one printer/fax/copier that cost my husband over $400. Xmas of 2005. It's the printer I use at home do it doesn't get that much use. The other day it gave me an error code and when I called the toll free phone # they told me that meant it was no good anymore. I then emailed them at the website and got a response very quickly with instructions on how to fix he problem. Needless to say they did not work and I emailed them back. They then admitted that nothing can fix it that it was a hardware problem. They then offered me money off towards a refurfished product. Why would I want another piece of crap. If there product only lasts 1 1/2 years that doesn't say much for the HP company. I asked for a pro-rated amount towards another product and they refused. I will not buy another HP product of any kind again.
To me a pro-rated amount was fair and they could have my printer back. My old $149. printer lasted over 8 years and never had a problem but it was an Epson. I guess we lost out on at least $400.
Cip11
Trenton, New Jersey
U.S.A.
This report was posted on Ripoff Report on 08/02/2007 08:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hewlitt-packard/nationwide/hewlitt-packard-would-not-stand-behind-lousy-product-ripoff-nationwide-264948. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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