• Report: #940660
Complaint Review:


  • Submitted: Thu, September 13, 2012
  • Updated: Thu, September 13, 2012

  • Reported By: s murray — Monroe city Missouri United States of America
PO box 4153-K Carol Stream, Illinois United States of America

HFC / HSBC/Mortage One Corp. False statements, Lies. Carol Stream, Illinois

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We had a mortgage with Washington Mutual, When they went under HFC took over the mortgage. That was over 6 yrs ago. My wife and I run into hard times and ask to be put onto HFC hardship program. After jumping though all there hoops we got onto it for 6 months. After the 6 months things were the same if not worse.We ask for hardship again. And once again I sent in all the papers. After not hearing back for 3 months I called. And talked with Tray he said nothing was done as of yet. I told him I was censored that I was falling behind in payments. and he said( Don't send any payment as it will screw up the hardship.) I was then sent a letter telling me to talk to a Miss Davis she was my Mortgage servicing specialist. I called this woman at least once a week for 3 months ONLY to be told they were running behind getting the modification done. I asked Miss Davis if anything did not happen if HFC would come after me for the past payments missed. She said ( HFC does not do that We want to help each and every costumer to beable to stay in there homes. HFC will work with you) So now in month 7 I get a letter saying I have a new Mortgage servicing specialist a alfreda Bailey. I have talked with her many time per months only to hear the same thing.modification dept are running behind. Now we are in the 8th month and I get a call from alfreda Bailey telling me the modification went though, That my interest was lowed ( TO what I was never told ) and my payments were at $631.94. I told her that was the same as before that there was NO change. All she could say was ( So when can we expect that payment) I said by Sept 13 2012. I now have received a letter stating I own HFC $5,760.39 payment due buy 10/7/12 and that this amount is the only amount that will be accepted. I have made 3 calls to this alfreda Bailey only to leave a message. I have read many other reports about the doings of HFC and something needs to be done. IF anyone can help with this please respond. ENOUGH is enough

This report was posted on Ripoff Report on 09/13/2012 11:11 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hfc-/carol-stream-illinois-60197/hfc-hsbcmortage-one-corp-false-statements-lies-carol-stream-illinois-940660. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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