On Novemebr 16th a service man from HH Gregg came to my home to look at my Amana washer which I purchased from them. The belt was broken and I was told that he did not carry belts in his truck and would have to order on and it would take 10 days.
Then the service department would call me and schedule a repair appointmet. After waiting 2 weeks without hearing anything from them I called corporate hedquarters in Indianpolis and was given the voice mail of Jim McNeese who I was told is over service for Indiana.
I asked the girl who Mr Mcneese's supervisor was and she says she had no idea! I said so is he over all of service ..her smart alec remark was that what this says. well I left Jim Mcneese a voice mail at 12:18pm and again at 3:00pm at 4:00pm I called and asked if Mr Throgmartin was still chairman of the board and is he located there in Idianapolis, agian the girl with the smart mouth says Mr Throgmartin in our chairman of the board and he IS here in Indianapolis I thanked her kindly and hung up.
At 4:39pm a lady who claimed to be Mr McNeese's assistant called for him stating he was busy.She started off by saying that she had my order in front of her and that the original order was cancelled but that it had been reopened..
I asked her what their service practices are and she stated that the repairman come out see what parts they need, they order and customers are called within 48 hours for a return reapir appointment.
I asked her if the 2 weeks I had waited was acceptable she said no BUT the part had to be ordered. I asked her if I had not called how long would they have waited to call me..she stated they have a "TEAM" that would have looked at the order after 30 days. So apparently the order was cancelled and when I called they reordered the part and now she was having it overnighted.She stated this is not a common part.it is a belt that can be purchased at Handyman's for under $20.00.
I called Amana and was told that it is a universal belt and fits several other washers that HH Gregg sell. The lady told me that since it is not a highly used part they don't carry it. This makes no since. Why do they drive service vans if they carry no parts? With gasoline as high as it is they should ride around on scooters! my sister had the same serviceman at her house 30 minutes before he was at my home and he had parts for her. This is not the first time this has happened. this is the second belt that they have had to replace in a year and the washer is 3 years old and I do not have a large family, there is just me and my husband and I wash 2 to 3 loads a week, so they must use substandard parts as well.
The service department is rude from the ground up and nobody seems to care. They sure don't tell you their service practices when they are twisting your are for you to buy that warrenty.
The consumer should be told that if what they purchase from HH Gregg needs to be repaired then it will be days to weeks before it will be reapired and the attorney general should force HH Gregg to change all statements where they claim fast, friendly, quaility service because it is simply not true.