"The worst phone CSR support ever! An item was advertised in a sales circular that I attempted to order. It appeared online as "out of stock in my area" and would not accept an "add to cart" order. I then called customer support to see if I could order the item and lock in the sale price and was told flatly, NO! I was told that the item was not discontinued, but, the CSR had no knowledge as to if and when the item would be back in stock or even if it was on order. Very poor customer support information either on the part of HH Gregg corporate or the CSR's are just plain idiots and don't know how to access the proper information to give customers. HH Gregg should definitely allow customers to order items that are temporarily out of stock at the sale price or issue rain checks. Another sad example of why so many large retailers are going out of business--they don't treat their customers right!! "

The item in question is as follows:

Home Stretch Carolina Persimmon Swivel Glider Recliner  SALE PRICE $399.00

(Model: 1069342)