On June 6, 2004 I went to hhgregg to purchase a portable DVD player for my son's birthday. The unit we picked was on sale. The salesperson approached and we asked for the unit. He left to look for it and returned about 10 minutes later stating that he was not allowed to get it untill we rang it up. I gave him my credit to do just that. At this time he suggested that we also purchase an additional battery and extended warranty. I declined both.
He rings up the purchase but for the full price, not the sale price. I question this and he leaves again to check on the price as it's loaded in the system. He returns about 8-10 minutes and tells me to just sign the slaes slip as is so he can get a unit, he'll fix it after we leave. Again he pushes the extended warranty. Again, I refuse both.
He goes to find someone that can adjust the sales slip. Returns in about 5 minutes saying that someone would be out shortly. Then asks me why I don't want an extended warranty. I shoudn't to explain but I do as he tries to push it anyway. I feel like I'm at a used car lot.
Finally someone appears that can fix the sales slip. She needs my card to do so. Couldn't have happened if I had already left. The salesperson gets us a unit. And makes another push at the warranty. *sigh*
Well over 45 minutes to make a simple purchase and I'm wondering if the problem wasn't really related more to a new salesperson than anything so I go to the hhgregg website to relate my shopping experience. They have a place to do that. However, you're limited to 1,000 characters. I finally cut and trimmed but, still got the jest of what happened in the box and sent it to them. The site says that they will respond but it's been almost 3 weeks and they haven't.
Just be aware if you choose to shop there it may be a used car lot type of experience. Also, make sure you get the sale price and don't just sign a charge slip to get your merchandise.