Complaint Review: Hhgregg
395 Pavillion Parkway
- Category: Audio & Electronic Retail Stores
Hhgregg high pressure sales tactics! Rip-off! Fayetteville Georgia
*UPDATE EX-employee responds: I used to work for them
*UPDATE Employee: Thanks for the understanding
*Author of original report: Response
*UPDATE Employee: Clarification. and sympathy. Being an HHgregg employee, I can see where most of your frustration lies.
*UPDATE Employee: A little insight
*Consumer Suggestion: take them for once
*Author of original report: You've only furthered my first impression of this business.
*Consumer Comment: Is this the Typical HHGregg Response ?
*UPDATE Employee: HAHAHAHA...have a nice life, enjoy the mintek for now, hope it the screen fades out and the laser lens fails just like 800 did last year.
He rings up the purchase but for the full price, not the sale price. I question this and he leaves again to check on the price as it's loaded in the system. He returns about 8-10 minutes and tells me to just sign the slaes slip as is so he can get a unit, he'll fix it after we leave. Again he pushes the extended warranty. Again, I refuse both.
He goes to find someone that can adjust the sales slip. Returns in about 5 minutes saying that someone would be out shortly. Then asks me why I don't want an extended warranty. I shoudn't to explain but I do as he tries to push it anyway. I feel like I'm at a used car lot.
Finally someone appears that can fix the sales slip. She needs my card to do so. Couldn't have happened if I had already left. The salesperson gets us a unit. And makes another push at the warranty. *sigh*
Well over 45 minutes to make a simple purchase and I'm wondering if the problem wasn't really related more to a new salesperson than anything so I go to the hhgregg website to relate my shopping experience. They have a place to do that. However, you're limited to 1,000 characters. I finally cut and trimmed but, still got the jest of what happened in the box and sent it to them. The site says that they will respond but it's been almost 3 weeks and they haven't.
Just be aware if you choose to shop there it may be a used car lot type of experience. Also, make sure you get the sale price and don't just sign a charge slip to get your merchandise.
This report was posted on Ripoff Report on 06/23/2004 01:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hhgregg/fayetteville-georgia-30214/hhgregg-high-pressure-sales-tactics-rip-off-fayetteville-georgia-96109. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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