Report: #571016

Complaint Review: hhgregg

  • Submitted: Wed, February 17, 2010
  • Updated: Fri, February 26, 2010
  • Reported By: jboling — Seale Alabama United States of America
  • hhgregg
    any HHGregg
    United States of America

hhgregg Extended Warranty-Pay for three tears, only get two Internet

*Consumer Suggestion: Common Occurence

Show customers why they should trust your business over your competitors...

Purchased an extended warranty for three years and was told at the store that I would have Three years after manufacturer warranty of one year.  Fours years total. Wrong! Their warranty starts the minute you walk out the door. During the first year the TV quit. Called HHGregg, they told me to call the manufacturer, that the manufacturer was responsible for the first year. When the TV quit just over two years again, making three years of ownership, HHGregg said it was out of warranty. So what I really got was one year of Manufacturer warranty and 2 years of HHGregg extended warranty, paid for three and got two. Corporate headquarters told me Sorry, we are not responsible for what our associates tell you and there is nothing else we can do for you. When I checked the warranties on other appliances I had bought, they also carried a one year parts and labor warranty. How long have they been getting away with this?
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This report was posted on Ripoff Report on 02/17/2010 06:04 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Common Occurence

AUTHOR: IntheKnow - (USA)

HH Gregg is not the only retailer that "overlaps" (this is as mild term) the manufacturer and makes it appear as if you are getting more than you actually are.  Send a copy of the warranty booklet you had plus a quick blurb with just the facts to your state's attorney general.  Send a copy to the Chief Counsel of HH Gregg.  Reference what Conn's in Texas (Google) got charged with by the and paid $4.5 million in fines for.  Somewhere down the road you WILL get some satisfaction from this deception.   As you learned the hard way, rarely trust the word of mouth from a big box retail sales associate paid on commission and who is not an expert is anything but BS.
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