hhgregg poor customer service, and lying sales person robinson Pennsylvania

I bought two ipads from hhgregg in Robinson twp, just outside of Pittsburgh, Pa, and then the I got swindled into buying a hhgregg extended warrenty by a lying salesperson who told me if I buy the hhgregg two year extended warrenty. That if something happens to your ipads break all you need to do is bring it to the store and they will replace them. Sounds great right. So i buy the warrenty being told that. So a few months later guess what one of the ipads get broken. So thinking I could just go get it replaced like the salesperson told me. I took the ipad back to the store and asked it be replace, and that I bought the warrenty and following the directions I was told if anything happened.

Well I was told NO that they will not replace it like I was told by the salesperson. That I must call a number and things will get replaced in 7-10 days. I tell the manager that I was sold a warrenty under false pretenses and that Iwould never of bought the warrenty if it was explained properly. That I would of stuck with the manufactor's warrenty instead of wasting money on their warrenty. I told him it is against the law to lie to sell a consumer something. He admitted he understood that it was, but didn't seem to care. I was told to contact the legal department. Well I'm not the type of person to sue over something small.

So I called customer service instead to see if the could help. All I was looking for was to get my ipad replaced immediately like I was told when I bought the warrenty. Normally I would of just drop the whole thing and just gone about my day, but it is my daughter's ipad and she uses it as an adaptive tool for her vision. So I was set on them actually helping me get my ipad replaced immediately like I was told I was able to do.

So after talking to customer service for over an hour I was basically told oh well, we can't help you. Even after they also admitted that after I send my ipad to the warrenty company to get replaced, that they are going to end up refurbishing my ipad and then sell again on the web as a refurbished ipad. But yet they cant just can't replace it in the store now.

The only person that was nice and helpful out of the whole ordeal was the warrenty company, and the guy who help basically told me that he got out of sales because other sales people would lie to the customers to boost their commission.

I'll going to call the legal department like they told me to, I just really want to know if this is an accepted practice in hhgregg stores and why they refused to help.

I will never shop at hhgregg again, I may be one person and I know it won't bankrupt the company. And reality that is why the don't care about making one person happy. I told customer service that, and they had nothing to say to me. All I wanted was a replacement ipad in the manner I was original told be when I bought the warrenty, I wasn't digging for more. But everyone refused to offer me any help.

Roy

Pittsburgh, Pennsylvania