• Report: #994943
Complaint Review:


  • Submitted: Thu, January 10, 2013
  • Updated: Thu, January 10, 2013

  • Reported By: Larry — Issaquah Washington USA
5526 Oakvale Dr. Wilmington, North Carolina United States of America

HidKitXenonLights.com Poor Quality Product and Remarkably Bad Customer Service Wilmington, North Carolina

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I purchased an HID replacement system for my wife's Prius.Upon installation, one of the two bulbs was defective, one of the two assemblies did not switch from high to low beam, and one of the wire connectors was defective.

E-mail dialogue with them was frustrating, to say the least.

They want me to keep "troubleshooting", when the symptoms are crystal clear.

Their last note said: "The less arguing and the more answering you do, the sooner youll be able to receive your replacements."

Not the kind of customer service I would like to see. 

Stay away from HIDKitXenonLights.com.

This report was posted on Ripoff Report on 01/10/2013 10:38 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hidkitxenonlightscom/wilmington-north-carolina-28411/hidkitxenonlightscom-poor-quality-product-and-remarkably-bad-customer-service-wilmington-994943. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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