Hidy Honda Tim Bell Poor Service Beavercreek, Ohio
*Author of original report: Some clarification
*Consumer Comment: Wow Joe, that reply was insulting even to me!
*REBUTTAL Owner of company: I Apologize For The Negative Experience
Purchased a certified 2007 Honda Accord from Hidy Honda at the end of October 2010. Had a vibration in the right front shortly after I purchased the vehicle and took to Hidy Honda on 12/3/10 and all four tires balanced but the problem persisited so I returned to the dealership on 2/8/2011. Vibration was still there at 40 mph so I thought they should look it over again. Talked to Lynn in the service department and told her I had noticed a slight "grinding" noise as well backing down the driveway that morning.
Later that day I called Hidy Honda and asked Lynn if they had figured out the issue and she said she would talk to the service tech and get back to me. She call said they had balanced the tires but they had discovered the rear brake rotors were warped and had ruined the rear brake pads as well. The repair would cost $470.00 to replace the rotors and pads. I said that since the car was certified and has only 2700 miles on it since I had purchased it and certified vehicles need over 50% brake pad life to be certified that they must have been bad at time of purchase. Lynn told me she would have to get back to me. Lynn then called back 30 minutes later and told me she had talked to Tim Bell (General Manager) and Hidy Honda would not be able to offer any assistance. I then asked to talk to Tim.
Tim Bell stated to me that "rotors warped all the time and they have 10-15 new cars a year with less than 20 miles on them that warp". I told Tim I do not believe you and asked to speak to Dave Hidy and gave Tim my cell number. I told him I would be out to pick up my car shortly.
Tim called next morning and stated "he had talked to Mr. Hidy and they could do the repairs for $390.00" but I told him was not interested but would still like to speak to Dave Hidy. Have never heard from him. Filed a report with Honda of America regarding the experience with Hidy Honda. They told me to go to another Honda dealer and get a second estimate then report the results back to Honda of America.
Took the vehicle to Joe Morgan Honda in Monroe and found there was nothing wrong with the rear brakes (7MM of pad thickness left) as well as tires were not only still out of balance but had 44-48 lbs of air in each one. Service manager (Mike Thornton) and sales manager (Mark Barry) at Joe Morgan Honda were professional and friendly. Ended up buying a brand new 2011 Honda CR-V the next day for my wife. Filed a report with Honda of America regarding the experience with Hidy Honda. Will never deal with Hidy Honda again.
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1Author 1Consumer 1Employee/Owner
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