Report: #785169

Complaint Review: Higher One

  • Submitted: Wed, October 05, 2011
  • Updated: Mon, October 31, 2011
  • Reported By: perplexed1 — Denver Colorado USA
  • Higher One
    25 Science Park, Box 201
    New Haven, Connecticut
    United States of America

Higher One How is it legal? fees and charges to access tax payer supported federal funded financial aid? I didn't even request an account with Higher One New Haven Connecticut

*Consumer Comment: Stop Higher One Facebook Page

Show customers why they should trust your business over your competitors...

It's amazing to me that this set up is even legal.  I ended up dealing with Higher One only due to being a college student, as now, rather than simply receiving a mailed check from Fed Student Loan services via the college, the college has set up a program whereby students must agree to and activate an account with the college selected financial institution

Higher One in order to then receive their funds.  Higher One does allow the student, once the account with Higher One is set up (which is then defined as a checking account, holding any grants and student loans issued through the school, and assessing any bank fees generally associated with any regular checking account) to request and sign paperwork authorizing auto deposit to a different banking institution of the students choice for any following disbursement, or even a paper check to be mailed directly (for following only though - if anything's already been disbursed to Higher One you still have to find some way to get your funds without being charged for accessing/pulling it out.)

Regardless, the student still has to open the initial account with Higher One, and make these changes, and will always have to deal, even if only indirectly, with Higher One as the institution now handling disbursement of student financial aid for the college in question.  It is extremely questionable to me that government funds and tax-payer dollars intended to aid students directly in their college attendance, and which students then pay interest on for any repayment required, can be placed in a fee based for-profit banking account, selected by the educational institution, and then fees charged to the student to access and use said funds.  It seems to me that the banks have found yet another way to keep our money, and the educational institutions are helping

A student now, not only has to worry about repayment of loans and interest after school, but also potentially any and all associated fees tacked on by the college selected banking institution the funds are now funneled

One likes to point out that they provide a free ATM on campus to make it easy for student to access their funds.  When I started, and even now, a year later, that one free ATM on campus, which every student receiving student financial aid attempts to use during the 2+ wks following funds being made available, runs out of money daily (and with lines of irritable students out the front door trying to get to their funds to pay for their classes and books, or rent and whatever other debts they used funds designated for to pay for books and classes with, and which
don't necessarily take visa debit cards (also issued with the Higher One account)). 

If you make it to the ATM early enough in the day for it to be stocked, only $500 a day can be withdrawn, meaning if books, or other associated expenses cost $1000 or more, you're out of luck until you find enough days when the machine is still stocked in order to make the max $500 withdrawal each of those days. 

-If you want to access your funds via another machine, you will pay the Higher One ATM fees for using a different ATM in addition to that ATMs fees.   Higher One will insist that they'll cover any fees on their end (not the other ATM fees) should this be necessary due to lack of their ATM funds, however, you then have to prove that there were no funds in their ATM at that time (take a camera with a date stamp on it, and be prepared to have to offer it - although by that point in effort, you've spent more time worth more money than what you'll eventually
prove they owe in refund).
-If you wish to wire your funds from Higher One to your regular bank or credit union account, you'll pay $25 to $50 between the current fees for wiring and any associated charges.  (again, remember, the money you're
trying to access and wire is federally funded for student education - the fees being deducted coming out of the same grant and loan funds )

-You canalways write a check on your Higher One account to another institution to transfer the funds, but first you'll have to pay for a full box of Higher One checks (apparently they don't offer temp checks) to write the one check you ever intend to use,  to move your money. 

-The Higher One customer service has been woefully under-trained and for the most part reminds me of someone handing a 16 year old, who'd rather be anywhere else, the phone and telling them to tell the caller something.

-Where I'd believed I'd addressed all of this at the beginning of my second semester, having filled out the ACH paperwork and managing to get auto deposit to my existing account (not with Higher One), I recently found out that I still had an active checking account (which again, I never requested or wanted - I only wanted to receive my student financial aid). 

...Additionally, since the student must remain tied to, and deal with Higher One regardless of personal preference and/or where they set up any alternative auto deposit, it has the feel (not to be confused with the horror of resulting long term damage) of what one might expect in dealing with companies associated with only via
identity theft; suddenly being forced to make time to deal with an institution never chosen by the individual, and only due to someone else's actions (in this case, the college, and with your notification of their doing so, although with no choice or alternative offered - if you want to receive financial aid, you will agree to the initial account
with Higher One)  - granted not even comparable to potential damage and stress for identity theft, but still a very similar irritation for having no other choice but to deal with a bank you didn't chose or choose to deal with to begin with.

- For all of my concerns and complaints for the process and irritations associated, my main question still remains, how is this legal?  How can a college select a for profit financial institution for it's students, accounts literally forced on the student, and the institution then collect fees/profits going toward the for profit banking institution and being drawn off the very taxpayer supported, federal funds sent out in the student's name for educational

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This report was posted on Ripoff Report on 10/05/2011 02:33 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Stop Higher One Facebook Page

AUTHOR: TG101 - (United States of America)

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