• Report: #467654
Complaint Review:

Hilton Head Guest Services, Hilton Head Vacation Play

  • Submitted: Wed, July 08, 2009
  • Updated: Wed, July 08, 2009

  • Reported By:hephzibah Georgia
Hilton Head Guest Services, Hilton Head Vacation Play
hiltonheadguestservices.com , Georgia U.S.A.
  • Phone: 678-486-5048
  • Web:
  • Category: Resorts

Hilton Head Guest Services, Hilton Head Vacation Play Bait and switch tactics and unethical sales practices Woodstock Georgia

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A representative Lindsey Howell offered a package for 2 destinations for $99.00. I bought the package and upgraded and booked one of the destinations. Hours later I wanted to cancel the package. I called the company back, no one answered the phone.

I called back 2 days later and was informed that the company has a no refund policy and that I should have been informed of this by L.H. I argued with the supervisor and later decided to dispute the charges and file a complaint with the BBB. The company did refund the upgrade fee. Now the company is requiring that I pay an additional $40.00 just to reserve one of the destinations.

Notice I stated only one of the destinations. I paid for 2 destinations and now I can only visit one of the destinations.

My husband and I are victims of bait and switch. Not to mention that the company is demanding more money. A manager, Kim Evans reports that it is now the company's policy to get a deposit to ensure arrival and the money will be refunded upon arrival.

How illegal is this??? Please beware!!!

hephzibah, Georgia

This report was posted on Ripoff Report on 07/08/2009 08:40 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hilton-head-guest-services-hilton-head-vacation-play/georgia/hilton-head-guest-services-hilton-head-vacation-play-bait-and-switch-tactics-and-unethica-467654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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