• Report: #895746
Complaint Review:

Hilton Head Guests Services

  • Submitted: Mon, June 11, 2012
  • Updated: Mon, June 11, 2012

  • Reported By: Tony & Sheila — Chattanooga Tennessee United States of America
Hilton Head Guests Services
Hilton Head Island, South Carolina United States of America

Hilton Head Guests Services Bait and Switch Hilton Head Island, South Carolina

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Our 1st trip to HHI was greatly anticipated.  Called ahead of trip to purchase cruise tickets.  Hilton Head Guests Services said they could be able to help us purchase all-inclusive tickets at a reduced rate. We purchased tickets for the Daufauskie Island Cruise and Historic Savannah Cruise for the cost of $61.00 (tax included).  Was thrilled that we could save money.   Hilton Head Guests Services was misleading in every way.  After the purchase of the tickets, we had to verify with the supervisor of our purchase and told it was a non-refundabe amount.  THEN we were told that in order to offer us the discounted tickets, we would need to attend a time-share presentation that would take less than an hour.   Got to our hotel and planned to go pick up our tickets on Tuesday, 6/6/12.  To make a long story short.  We were approached at our hotel on 6/5/12 to attend a presentation that would not take more than 1/2 hr to 1 hr of our time and as a thank you, we would receive a cashier's check for $125.  We went on the tour (3 1/2 hrs) got an envelop with our Thank You.  When we opened it, it was our pre-purchased cruise tickets, no check for $125.  Our tickets were not all-inclusive and each trip costs us an additional $57 for the Daufauskie Cruise and $44 for the Historic Savannah Cruise.  Needless to say, our experience at Hilton Head Island was less than favorable and we will not be returning.  Our vacation dollars will be spent elsewhere in the future.

This report was posted on Ripoff Report on 06/11/2012 08:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hilton-head-guests-services/hilton-head-island-south-carolina-/hilton-head-guests-services-bait-and-switch-hilton-head-island-south-carolina-895746. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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