Complaint Review: Hilton Hotels - Richmond Virginia
- Hilton Hotels 301 W. Franklin Street, Richmond, Virginia U.S.A.
- Phone: 804-644-9871
- Web:
- Category: Hotel
Hilton Hotels Charge me 1/2 night for a properly cancelled reservation - over $ 80!! Richmond, Virginia
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I am a frequent traveler and a Hilton Honors (their rewards program) member.
I made my business reservation to Richmond, and my trip was cancelled several days later.
I systematically cancelled all of my reservations. I had made my reservation through the website, www.hilton.com.
I called the hotel on Saturday before my Monday reservation (cancellation policy was 4:00 pm day of arrival) and talked to a young woman at the front desk. I believe her name was Andrea but I'm not sure.
I told her I was no longer planning arriving. She assured me the reservation was cancelled with no charge. I asked for a cancellation number, and she told me it was the same as the reservation number.
The following Thursday I got a one night room charge of $ 166.00 on my business AMEX. I talked to the hotel manager and they said I should have asked for a cancellation number. I told them what I had been told. I asked them to talk to Andrea but she was not working.
All the hotel manager was willing to do was to give me half off. So I'm out over $ 80 bucks because some young college student didn't do her job. My company is certainly not going to re-imburse me for expenses on a trip I didn't take.
I called the website customer service at Hilton and they said they "couldn't do anything unless the hotel manager agreed.
$80+ is a lot of money to us.
Don't stay at Hilton! They are RIP-OFF's extraordinaire!
T
Sanford, Florida
U.S.A.
This report was posted on Ripoff Report on 12/11/2008 03:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hilton-hotels/richmond-virginia-23220/hilton-hotels-charge-me-12-night-for-a-properly-cancelled-reservation-over-80-richm-400399. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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