• Report: #626600
Complaint Review:


  • Submitted: Mon, July 26, 2010
  • Updated: Mon, July 26, 2010

  • Reported By: lrb ceo — SF Bay Area California United States of America
1460 North Moonriver Dr provo, Utah United States of America

HIT WEB DESIGN ,FORMALLY, HERITAGE WEB SOLUTION Heritage web design Beware of this company, they will take your money, then keep trying to get more money without ever delivering your website. provo, Utah

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I was actually referred to Hit Web from an acquaintance, so I did not do any research on the company, boy was that a huge mistake.  Things started good, and then quickly turned bad.   


They said my site would take 4 weeks to complete, and we struck a deal on price ` $1300.00. 


At 9 weeks, I was informed they could not meet my needs unless I paid them an additional $4200.00 more for additional programming.


Throughout the process it was impossible to even talk live with anyone who was doing development work on my site.


 I decided to terminate my agreement and asked for my money back. Took me 4 weeks to get them to approve a partial refund of $360.00.  AND that was only to cover the additional payment I made for 15mo.s hosting at the cost of 12.  Obviously, I never got the hosting.


They refused to refund any of the $1300 for development.


Now 13 weeks later and me calling accounting every week for the last 7 weeks,  Andrew G says I do not get a refund


Later when I went to terminate they produced a very long TOC that says they do not have to deliver anything and they can terminate at any time without notice or a refund.


If you want your domain name they require you pay 12 months worth of hosting ($360) even though they are not hosting anything.


The only work completed in the 9 weeks was a 4 very crude and simple landing pages, because of that they refused to give me a refund.


TOC produced after asking for refund stated;  A 100% cancellation fee will be retained by HIT and NO REFUND issued if any changes and/or modifications requested by the Client have been completed by HIT. No Refund will be issued on any website cancelled after services have been rendered, including but not limited to, the design work having been completed and/or the website taken live.

This report was posted on Ripoff Report on 07/26/2010 10:23 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hit-web-design-formally-heritage-web-solution/provo-utah-98604/hit-web-design-formally-heritage-web-solution-heritage-web-design-beware-of-this-company-626600. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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