I am a recently laid-off, single mother who planned to start a small home-based business. I made the regrettable decision to use HIT Web Design, aka Heritage Web Solutions. I researched and contacted several web design companies before landing with HIT. Prior to signing a Terms Of service document, I had found some complaints regarding HIT and discussed them with the salesperson (Steven Pectol) who phoned me relentlessly after my initial call to the company. Steven had an explanation for each issue that I had read about, and even went so far as to claim that the complaint websites contact HIT to extort money in order to have the complaints removed. In regard to my home business, my needs were conveyed to Steven Pectol in no uncertain terms. I needed to provide a specific code to each of the non-profit organizations who use my website to place orders. Those organizations would then send their clients to my website to purchase my products. At the end of each month, I would need to run a sales report that would tell me how much product each organizations' members ordered. Each organization would then receive a rebate based on a percentage of their sales. Steven assured me that this functionality existed! When all was said and done, when money changed hands, and when HIT sufficiently delayed the web creation process beyond the point at which I could request a refund based on their extremely lengthy Terms Of Service agreement, I was told that the code functionality I required did not actually exist. Instead, HIT only provides a box for a coupon code, which would give each user a discount at time of purchase. I was told that I would have to pay an additional $2000.00 for somebody to create the code for such functionality! In addition to this bait & switch technique, there were multiple delays with the creation of my site, unfulfilled promises (that were conveniently never put in writing), and unreturned phone calls / emails which has since culminated in the loss of my income, both earned and future. When I complained to HIT's so-called, customer service representatives, I was not shown compassion, or given assistance, but instead, told to read section 46 of the TOS document regarding "Negative Comments and Slander." They actually threatened to charge me for each negative comment. When I asked for the name of the owner so I could write a letter, I was told that HIT does not give out that information. This is not how reputable companies treat their customers. SHAME ON HIT for taking advantage of me with false verbal claims, and a Terms Of Service agreement that only a lawyer could fully comprehend. PLEASE DO NOT MAKE THE SAME MISTAKE THAT I MADE! I recently filed a claim with my financial institution, have contacted the Utah Attorney General's office, and I am telling everybody I can about my experience. I am going to go as far as I can in this process to regain my lost income and inform the public about this company's business practices. DON'T BE ANOTHER VICTIM!!
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