Complaint Review: H.Martinez
I would like to unite people here, Metro-PCS is a bad company!. It's bad for many reasons, when have you seen a company that charges you to make a PAYMENT!. This is absolutely hard to swallow, they charge you to pay at the counter, they charge you to pay over the phone, they charge you to use the automated ATM looking like machine! Oh wait, they don't charge you to use the online service ( which is the point why I am writing this report ). Metro-PCS is making it difficult to individuals with Internet access like myself, to be able to make payments online. I know why, BECAUSE THEY CAN'T CHARGE THE $2.00 dollars. Well, let's see it's to their best interest to make the website not work for you.
I will explain, you see, Metro-PCS has a contract with BillMatrix, which handles the payments for Metro-PCS let me give you an idea of what they're supposed to do..
this is from their site word by word: BillMatrix provides electronic payment services for premier clients nationwide. Your consumers, customer service representatives and third-party agents may choose from credit cards, ATM cards, debit cards, electronic checks or PayPal to make payments. Online bill payments or phone payments made using BillMatrix are secure, fast and offer customer convenience. Payment experts from BillMatrix can also manage your walk-in payments, recurring payments and eLockbox services. Along with next-day funding, real-time reporting and treasury support, BillMatrix also provides the professional customer care and marketing assistance you need and your customers expect. :
Pay attention to the last part BillMatrix provides the professional customer blah blah blah. I just got off the phone with an agent from BillMatrix, which number is 1-800-967-9649 - agent ( Vanisha ) they actually are saying that they are unable to cancel an account online. She said, they cannot suspend an account online even when there is a potential of Identity Theft involved. She told me that my account had to many attempts in trying to make a phone payment when I only tried once. I enter my phone information and it tells me this message " You have exceeded the maximum number of payment attempts allowed on this account. If you have questions regarding this policy, please call 1-800-967-9649. " which is exactly what I did. I explained to her that this is weird and I was concerned due to the fact that I haven't tried or attempted to gain access to the payment center online and I wanted the account cancelled due to possible unauthorized account access. She said " the only thing I can suggest is pay the account at a local store". I can't believe this.
She is telling me to ignore this, and just go pay and go on about my business like nothing is happening. People, Metro-PCS in connection with this company are really screwing up customers. They are making up stories about the website so that you have to go to the store and pay the bill! in other words they want the extra money just to pay your own bill.
You have to pay for anything when using Metro, unfortunately for us, they know that some of us do not have a choice as far as picking up another company because we have credit issues, specially with the foreclosures going on that has damaged a lot of people. Now, companies like Metro know that if you once tried Metro for being cheap now you have to stick with them no matter what because you cannot apply for a new phone unless you are willing to drop a 500 dollars deposit. All I have to say is if you ever speak to anyone regarding to Metro-PCS tell them to be really careful or patient because it's going to be a long ride.!! plus it's IMPOSSIBLE ! to talk to someone on the line. I HOPE! Metro gets a hold of this, so they can see that it's all True.. prove me WRONG !. TEll me how you can get a hold of someone on the phone THE CUSTOMER service we deserve and that we are paying for. METRO-PCS and BILLMATRIX ARE BAD COMPANIES !
This report was posted on Ripoff Report on 01/04/2008 04:46 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hmartinez/sacramento-california-95822/metro-pcs-billmatrix-metro-pcs-scam-sacramento-california-297083. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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