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Report: #1310334

Complaint Review: HMS Home Warranty - Nationwide

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  • Reported By: Karen — Fairfax Virginia USA
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  • HMS Home Warranty Nationwide USA

HMS Home Warranty Two weeks without our heat pump even being looked at by a repair person Ft. Lauderdale, Florida Nationwide

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We have been waiting 2 weeks for someone to come and look at our heat pump and it is very hot in the house as it has been in the 80's everyday. We live in a county of over a million people, and I was told they only have 4 service providers in my area. My husband and I have spent countless hours (most of those on hold) trying to get them to fulfill their end of the home warranty agreement and that has not happened. They are only good at taking our money, but not delivering on their end. I am waiting for 3 call backs from them. One from last Tuesday (one week & 3 days ago), one from last Wednesday (one week & 2 days ago & last Friday to a supervisor, one week ago). I was just told that it would be another 24 hours at least. It was suggested that I call in the morning as they have a high call volume for supervisors in the afternoon. I'm sure they do, as I am sure they have a number of unsatisfied customers that are looking for resolution. I tried the corporate number and when I was done telling them my issue, I was immediately transferred back to the customer service number I have been speaking to. They did not even give me a chance to ask for someone else. They finally came today and we were told HMS refused the repair. We cannot get an answer as to why.

 

This report was posted on Ripoff Report on 06/08/2016 03:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hms-home-warranty/nationwide/hms-home-warranty-two-weeks-without-our-heat-pump-even-being-looked-at-by-a-repair-person-1310334. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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