• Report: #753778
Complaint Review:

Hobby Lobby

  • Submitted: Sat, July 16, 2011
  • Updated: Sat, July 16, 2011

  • Reported By: itzpms — nashville Tennessee USA
Hobby Lobby
1789 gallatin pike madison, Tennessee United States of America

Hobby Lobby their word is NO good madison, Tennessee

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took 5 pictures in to get framed.  i WAS a very frequent customer (fool) before.  framing dept told me it would be over 3.5 weeks.  i said "wow.  why so long?"  they told me they were REALLY backed up.  i asked if that would be enough time.  oh yes, we'll have it done for you.   on the date they gave me, i went in to pick up my framed pictures.  i was told they weren't done.  HADN'T BEEN TOUCHED.  i was a little upset.  i asked for the original pics back.  now, the story was he would have to take them out of the frames.  Pretty Inconsistent Lies.  i walked out.  i wrote a letter to corporate via email stating that as a customer service Expert for over 30 years, if i told someone that their stuff would be done on "x" day, then it should be ready at 9 am when the doors open.  one hour later ,  the store manager called.  told me "well, they can be ready anytime on that day."  actually, this was ONE HOUR after i left the store.  all this transpired.  and MIRACULOUSLY, the pictures were NOW done !!!!!!!  FIVE of them !!  WOW !!  i hope they enjoy looking at them for 120 days.

This report was posted on Ripoff Report on 07/16/2011 11:21 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hobby-lobby/madison-tennessee-37116/hobby-lobby-their-word-is-no-good-madison-tennessee-753778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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