• Report: #695498
Complaint Review:


  • Submitted: Tue, February 15, 2011
  • Updated: Tue, February 15, 2011

  • Reported By: Laura — Clarendon Hills Illinois United States of America
525 Park Avenue San Fernando, California United States of America

HobbyTron Damaged merchandise, no recourse or customer service available! San Fernando, California

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We purchased an airsoft gun for our son at Christmas...who has yet to be able to play with the gun. We paid a good price for the TM model (remember, you get what you pay for), but still paid several hundred dollars for the airsoft gun and accessories.   

The TM box that the gun came in had 8 pieces removed with a razor blade. The gun had scratches, AND THE SERIAL NUMBER WAS SCRATCHED OFF! We question if the gun was used...or worse.

We also ordered several bags of pellets, and 2 of the bags were broken in the box. We needed clarification on the correct batteries to use with the gun model, but there were NO instructions on how to operate the gun.   We attempted to contact Hobbytron multiple times via e-mail and phone. No messages have been returned, and we could never get a live person to speak with us on the phone (as it was clear after waiting for over an hour that there would be no promised Hobbytron rep responding).

There are other reputable (on-line) airsoft gun companies out there, so avoid doing business with this company. Shame on you Hobbytron!

This report was posted on Ripoff Report on 02/15/2011 12:08 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hobbytron/san-fernando-california-9340/hobbytron-damaged-merchandise-no-recourse-or-customer-service-available-san-fernando-c-695498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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