Complaint Review: HOBBYTRON.COM - Internet
- HOBBYTRON.COM Internet USA
- Phone: 818-675-9000
- Web: hobbytron.com
- Category: Gift Shops
HOBBYTRON.COM unknown Refused Free Shipping for $149 or more although transaction was for $166. No communication possible VALENCIA Internet
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Re: Hobbytron Fraudulent Business Practises
On December 11th, 2014, I went online to hobbytron.com to purchase Christmas gifts.
I noted that to obtain free shipping it was necessary to make a purchase which exceeded $149.
My total order for RC Helicopters etc was $166 befor an unexplained surcharge, or tax. The
order includec $27.28 for shipping.
I tried numerous times and ways to remove the shipping charge, but the invoice continued to include it. In the shipping instructions I typed that I had this problem and if they were unable to comply with the FREE SHIPPING and remove the $27.28 I wanted to CANCEL THE ORDER.
This was done before the final step for ordering.
Immedicately after orderding I sent an email explaining the problem and once again stated they should CANCEL the order. Although this transaction was made after 5 pm Pacific time, in the moring when they opened for business at 8 am I immediately sent another email. I also tried using their chat service but it was unavailable. There are two phone numbers but calling both did not work. One had a message that no one was available to answer and this was after counting down nine minutes of wait time. The second phone number had a message that the mail box was full.
I then sent another email to their customer service reiterating this problem and stating that because I could not communicate with their business I wanted the order CANCELLED.
I then cancelled the credit card transaction which had not yet posted.
The following day I received an email stating that once an order is placed it cannot be cancelled per policy.
But nowhere on the site is this policy mentioned. On the contrary they offer a 90 money back guarantee.
This report was posted on Ripoff Report on 12/13/2014 03:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hobbytroncom/internet/hobbytroncom-unknown-refused-free-shipping-for-149-or-more-although-transaction-was-for-1195242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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