Report: #393450

Complaint Review: HOBBYTRON.COM

  • Submitted: Thu, November 20, 2008
  • Updated: Thu, November 20, 2008
  • Reported By: NORTHFIELD CENTER Ohio
  • HOBBYTRON.COM
    525 PARK AVE
    SAN FERNANDO, California
    U.S.A.

HOBBYTRON.COM customer service is horrible! Beware! SAN FERNANDO California

*Author of original report: UPDATE

Show customers why they should trust your business over your competitors...

The item I ordered arrived with a piece missing and a piece broken off. I called and they gave me an rma number about two weeks later. I sent the item back (it was a rc tank, and it cost me 25.00 to send it back) they do not send out labels. They refuse to re-imburse me for the cost to return it. Even though it was defective upon receipt.

Satisfaction is not guaranteed - and if you notice - they never state that. They are a rip off - so beware... The customer service people are either clueless or rude or both - depending on which one you get. Shame on them! Beware!

Shameonthem
NORTHFIELD CENTER, Ohio
U.S.A.
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This report was posted on Ripoff Report on 11/20/2008 06:24 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hobbytroncom/san-fernando-california-91340/hobbytroncom-customer-service-is-horrible-beware-san-fernando-california-393450. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

UPDATE

AUTHOR: Shameonthem - (U.S.A.)

I found some info online:

Mr. James Royer

President

Absolute Toy Marketing, Inc.,

d/b/a HobbyTron.com

1053 South 1675 West

Orem, UT 84058

Not confirmed. I am going to write to him - Maybe if everyone complains to this person, they will stand by their products.
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