Hoehn Mercedes Benz Hohen Mercedes Benz of Carlsbad BUYER BEWARE SOLD A LEMON Carlsbad California

Hohen Mercedes Benz in Carlsbad California is the worst Mercedes Benz dealership I have ever been to. Do not buy a Mercedes Benz from Hohen Mercedes, I would highly suggest you go elsewhere and not buy from, as they are liars and a dishonest dealership. This is my 2nd time buying a car first time buying a Mercedes and first time buying a brand new car. This is supposed to be exciting and an amazing experience and it was the worst experience I have ever had in my life and I am still fighting the dealership. They sold me a defective car. READ BELOW!

It all started with the sales person Lori who walked out on the deal after 5 hours of negotiating for the Polar White 2016 Mercedes Benz GLE 400 over 30.00 on my payments she said she was only making 300.00 on the deal and couldn't deal with this anymore and up and walked out and left me on the showroom floor. I did not know what to do, as I had not ever experienced this before. I went into the sales manager's office Pete Lizarraga and was being assisted by a salesman by the name of Jason and asked the sales manager if he could get the deal done. He got my payments to 600.00 a month and we discussed the things I wanted added to the car. 

There was physical damage on the car in the showroom that was pointed out to them and they said they would fix it. They pushed me to drive off the lot with the car because that's all part of the car buying experience is the satisfaction of driving a new car. I could drop the car off the following Monday for my additions, I let them know I was in no rush and was going to Maui for 4 -5 months in February. They told me it would only take a few days.

Here is my list: 
Rear entertainment package
Chrome Hood Fins 
Illuminated Benz Star on the front
Black rims on the car
Side running boards
Teflon coating on interior and exterior (I do not believe was done)

Dropped the car off Monday and got a C Class loaner which was nothing like the $82,000.00 vehicle I just purchased but no big deal. Got a call a week later they could not do the wheels, so I changed them to the factory wheels Mercedes offers on their website, I then got a call they could not do the side running boards they did not have stock, I then got a 3rd call and was told they could not do the rear entertainment package as the interface did not work in the 2016 GLE. I was furious and spoke with both Jason sales manager and Pete the sales manager who were apologizing said they should have custom built me my car they will make it happen and just were very sorry. I told them I did not want the vehicle and they insisted they would fix it and make it right. After 2 weeks of driving the loaner they finally were making some progress and I was still very angry that they just did not custom build me my SUV from the start. 

They sent the car out to a 3rd party local audio video installation company that was not the certified Mercedes Benz rear entertainment package I wanted, they got the rims from another Benz and changed me 1800.00 to powder coat the factory wheels on the Benz they pulled the tires off of, when I asked they keep Pirelli tires on the new rims I was given an attitude like it was an inconvenience to them this whole time. I am mostly dealing with Pete the Sales manager for Hohen Mercedes Benz. They finally got it all done somewhere before or after Christmas time I would like to say after Christmas. When I picked up the vehicle there was a funky smell inside the vehicle and did not smell new maybe it was the Teflon stuff, the rims wheels were not polished & there were nicks that had not been waxed or buffed so they took it back to finish it up. 

Immediately after getting home I noticed the memory seats were broken so they gave me back the car with broken or defective memory seat control. I called them they said come by and I waited for 2 hours for them to tell me they have to order the part and bring it back. I drove the car for a few days and had a Las Vegas trip planned on the 5th of January and was going to be driving my New Car to Vegas (EXCITING) it was pouring out that day and on the way to Vegas my passenger said what the **** there is water dripping on me so I looked over and there was water inside the car running down the passenger side front from corner windshield to dash & dripping, water had breached the interior cabin on the passenger side headliner on the panel where the seat belt is, passenger rear window behind the passenger side door and the rear windows were all fogged up and my driver side was leaking so that was 4 breaches of water, I immediately called Mercedes screaming as I was furious that this 82,000.00 Suv was leaking water and called a few times. They apologized and said they were sorry and bring it in when I get back from Vegas they would put me in a similar vehicle loaner and suggested a buy back from Mercedes Benz USA. Since the interior was compromised and had visible water damage which leads to mold, mildew, odor I did not want the vehicle anymore. I was going to Maui and they could keep the car. The fact they admitted to the defect and admitted to the mistakes in the buying process and the manager of the dealership Chris Truman who was no help but did sit with me and apologize and Service manager Dave Cram who just wants the loaner back and is a useless person this whole experience and how its being handled is disgusting.

I got home from Las Vegas and dropped the vehicle off few days past and they called and said that there was a manufacture defect in the car and Mercedes did not have any fix at this time and would I like to come pick up my car? I said why would I pick up that car when there is a manufacturer defect and visible water damage? Mercedes Benz denied the buyback I refuse to pick up that Vehicle. All they care about is getting the loaner car back.  I am in contact with the Attorney general and my Attorney to see what legal actions if any can be done.  BUYER BEWARE!