Complaint Review: Holder Ford Mercury
- Holder Ford Mercury
2575 S. Main St.
- Phone: 707-2635603
- Category: Auto Dealer Repairs
Holder Ford Mercury Non compliance with Ford Motor Companies Warranties Lakeport California
*UPDATE Employee: Ford Customer Service Relationship Center
Fords warranty on parts and labor is 12 months/12000 miles.
On 11/5/08 the right front hub bearing was found by Holder Ford to be defective and was replaced free of charge.
On 4/1/08 the right front hub bearing again went out. I called Holder Ford and was told I was 2 weeks out of warranty, but to bring in the van for a free inspection, and maybe they could replace it for free.
I brought it in, and they confirmed that the right front hub was bad, and the van unsafe to drive. A call was made by the technician to Fords nationwide Customer Service. I was told they could not get authorization to do a free repair. They offered to do the repair at cost. ($147.00). I did not have the money.
I went home and reread all paperwork from them, including their warranty.
I called them back and told them they had made a mistake. It had not been 12 months or 12000 miles since they replaced their own defective part. It had only been 6 months. I was told at that time that the warranty goes back to the original date of 3/13/08.
How can this be? Their warranty is contradictory! It clearly states 12 months/12000 miles on parts and labor. The right hub bearing replaced on 11/5/08 THEY found to be defective. Their own warranty should apply!
This report was posted on Ripoff Report on 07/12/2009 02:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/holder-ford-mercury/lakeport-california-95453/holder-ford-mercury-non-compliance-with-ford-motor-companies-warranties-lakeport-californi-468831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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