Holland Transportation Management Services Charged $500 for a phone call Statesville North Carolina

Holland Transportation Management Services is a Christian organization that pride ourselves in operating with those standards.  Being a Christian company does not hinder us from running our business just as any other company would. 

JT Lloyd did complete a load for Holland TMS in September 2013.   We have a signed rate confirmation confirming pickup on Friday 9/6/13 at 8am with a delivery on Saturday 9/7/13 at 8am. This was not completed by Shannon Chavis and she was not the dispatcher for this load. Within the body of this rate confirmation it clearly states that "Contacting a shipper, receiver or the customer will result in fines of $250.00 per occurrence."  This document was signed by the dispatch representative of this company.

Our dispatch team attempted to stay in contact with this carrier, however they weren't easy to get in contact with. Around 910am, our CSR got in contact with their dispatcher. She advised the load was already loaded and that they would be delivering same day  (9/6/13).  We had already spoken with our customer and they wanted the material taken to their plant in Statesville NC where there is limited warehouse space.  They receive "just in time" so they do not have the flexibility to meet the carrier demands. However, this individual took it upon themselves to contact our customer direct and spoke with them to reschedule the load for delivery same day.  As stated before, there are fines up to $250 per occurrence to this type of situation.  There is no reason that a carrier should be in contact with our customer direct as we are the representative for them on all transportation needs.  HTMS advised Saturday delivery as well as a signed rate confirmation from the carrier agreeing with the terms of the load.

That afternoon at 2:25pm, after being advised on several occasions throughout the day NOT to deliver, the driver shows up at our customers location and requests that he be offloaded that afternoon.  The driver did not ask for parking information and did not advise TMS that he was onsite.  This information came to us from our customer which is completely against our company's procedures. This was the second contact with the customer, which resulted in another $250 fine for contacting our customer.  The carrier is correct that this was $500 in violation fines.

This carrier was communicated with on several occasions regarding the violation fines and why the amount.  We never hid these fines and were very detailed in communicating our frustrations and the place that it put us with our customer.  HTMS prides itself in working with carriers that can be true partners and who take in consideration our relationships with our customers.  Unfortunately, this carrier did not.

In closing, we do not claim to be perfect, but we do claim to be a Christian company and we DO operate with those principles.  Following our procedures do not change that view, but should show that we stay true to our standard operating procedures.  We apologize that you are frustrated and feel that we did not treat you with respect, but hope that we can all move on from this situation and focus on the future of our own companies.