Report: #1049902

Complaint Review: Hollywood Block

  • Submitted: Fri, May 10, 2013
  • Updated: Fri, May 10, 2013
  • Reported By: Bdancer — Los Angeles California
  • Hollywood Block
    Nevada
    Internet
    USA

Hollywood Block VideotheaterDVD refuses to send movie, claiming I never bought it. I have a confirmation #. Internet

*UPDATE Employee: NOT AFFILIATED WITH HOLLYWOOD BLOCK

Show customers why they should trust your business over your competitors...

I ordered "Electric Dreams" on DVD from stores.videatherdvd.com on 4/13/13, but it never arrived. I contacted "customer service" at the email I was given when I ordered. I did it by smart phone, so I did not have a printout of the page, just wrote down the confirmation # and email.

My first email to them was answered with a form letter saying that if the DVD didn't play, to contact customer service. I answered that my video never arrived, so I didn't know if it played or not, and to please actually read my email before sending a form answer. They answered with, "Invalid confirmation #"  I looked at the number in the email, and it magically had two extra zeros added in. 

So, I answered back that somehow, there were extra zeros, and here is the correct number: xxxx xxx xxx. They responded with "still a no go...are you sure you bought it?" At that point, I looked in my bank readout online, and found the name of Hollywood Block, dated the 13th of April, for 19. [continued below]....

.....90 and a phone number. I called it and got a recording. 

That's when I put the name and number into google, and found this site, with many many other complaints for the exact same monetary amount. This operation needs to be shut down.

 

 

 

 

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This report was posted on Ripoff Report on 05/10/2013 12:15 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hollywood-block/internet/hollywood-block-videotheaterdvd-refuses-to-send-movie-claiming-i-never-bought-it-i-have-1049902. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

NOT AFFILIATED WITH HOLLYWOOD BLOCK

AUTHOR: cust service - ()

NOT AFFILIATED WITH HOLLYWOOD BLOCK

Hello,

We are no longer use Hollywood Block as a vendor. Your confirmation number was invalid. However, your order was refunded.

Regards,

Cust. Support

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